NO Night Shift | Basic Salary Rm3k + Allowance Mandarin Customer Care Agent @ PJ

GLOBAL OUTSOURCING GROUP


Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility

  • Handling inbound & outbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the companyâs services.
  • Assist Service Mailbox enquiries and replies.
  • Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases
  • Handle Product, sales & promotion enquiries on Printers, Cameras, Scanners, Projectors and other products
  • Help customer with basic âhow toâ guides
  • Enquires on eShop Web Portal online purchase and delivery matters
  • Assisting customer to registering product warranty online

Job Requirements

  • Applicants with SPM level qualification and above are welcome
  • Proficient in Mandarin & English & BMÂ required for this role (Read, speak, type)
  • Have no issue to work on Rotational shift (Monday â Friday: 7:30am â 6pm & Saturday: 9am â 1pm)
  • Sunday Fixed Offday
  • Willing to commit on 4.5 / 5 days work per week (including Saturday and Public Holidays)
  • Able to start working on 23 October 2024
  • Have no issue to be fully work based at Petaling Jaya, Selangor OfficeÂ

Job Benefits

  • Monthly Salary: RM3,000 Basic Salary + up to RM200 KPI Allowance
  • EPF and SOCSO
  • 12 Annual Leave & 14 Medical Leave
  • FREE Shuttle Service (Subang Jaya Komuter 7.45am â 10.15pm and Ara Damansara LRT 8.15am â 9.30pm)
  • NOÂ Night shift
  • Office location is reachable by LRT
  • Career Advancement Program
  • Well established Cafeteria with variety of food choices
  • Facilities: Pool + Gym + Rest & Relax Zone
  • One month paid training provided

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