OFFstep Operations Specialist (Southeast Asia)

About OFFstep:

OFFstep is a global platform dedicated to helping independent artists distribute and promote their music worldwide. We offer artists high tech solutions to get their music on major streaming platforms and provide tools to grow their fan base. We are a sister company of ONErpm, utilizing data-driven technology to make music distribution simple and accessible.

Role overview:

This fully remote position is part of our OFFstep entity and will report to the head of OFFstep operations. The role requires a flexible schedule as OFFstep requests will need to be handled on the weekends from time to time. The OFFstep Operations Specialist provides technical support to clients, offering quick solutions and responses to clarify doubts and resolve issues related to the OFFstep site tools, processes and delivery times, guidelines, and access to platforms. He/She communicates with other departments to resolve corresponding requests.

Key Responsibilities:

• Assist clients by providing all necessary support to help them understand and use OFFstep's services and products, in accordance with daily targets set by coordinators, under direct supervision;
• Handle client inquiries regarding access, plans, documentation, contract coverage, and other needs, ensuring client satisfaction;
• Manage tickets from artists with OFFstep accounts, checking ticket types and confirming they adhere to defined rules;
• Provide support via Zendesk to artists without OFFstep accounts or those facing access issues, addressing questions about our services, assisting with access, and meeting client needs;
• Support monitoring of client content performance;
• Provide assistance with administrative, accounting, financial, and marketing information as per the contract with OFFstep;
• Comply with the internal regulations, safety standards, and procedures inherent to the area, as well as observe compliance requirements and compliance with regulations relating to the company;
• Perform other activities related to the role or as directed by your immediate superior, provided they align with your knowledge and experience.
  
  

Qualifications:

• 6 months to 1 year of experience
• Excellent Spanish level - Intermediate level of English -
• Confident PC user (MS Office, CRM, Billing, Digital Music Streaming Platforms)
• Ability to work under pressure and stress resilience
• Strong analytical and problem-solving skills
• Self-sufficiency and an ability to work with minimal supervision
• Strong verbal and written communication skills
• Attention to detail
• Desire to develop in the music industry