Omnichannel Operations Lead (Retail_Mass)
Michael Page
Date: 18 hours ago
City: Petaling Jaya
Contract type: Full time
- Opportunity to lead and shape end-to-end omnichannel retail operations.
- Exposure to a fast-paced, growth-driven retail environment.
Our client is a well-established retail brand with a strong omnichannel presence and an ambitious digital growth agenda. They are known for their customer-centric approach, innovation mindset, and commitment to long-term brand building.
Job Description
- Lead and drive retail teams to execute omnichannel operations and achieve sales budgets while ensuring a seamless customer experience across retail, customer service, and marketing.
- Own and manage the P&L for the new omnichannel business channel, driving revenue growth and long-term sustainability.
- Develop and implement strategies to drive adoption of omnichannel initiatives across stores and consumers.
- Manage daily business performance, track KPIs, and initiate corrective actions to optimise results.
- Work closely with retail district managers and store teams to drive execution, resolve pain points, and improve operational effectiveness.
- Collaborate with e-commerce and IT teams to address technical and app-related issues through regular follow-ups.
- Plan and execute marketing campaigns, promotions, and incentive schemes in partnership with Marketing and E-commerce teams.
- Establish and enforce operational SOPs, and coordinate with warehouse, fulfilment, delivery, and customer service teams to ensure timely order fulfilment and issue resolution.
- Degree or Master's in any related field with at least 3 years of experience in retail operations roles.
- Strong computer literacy with proficiency in Microsoft Office, especially Excel.
- Analytical mindset with the ability to work confidently with large sets of data.
- Quick learner who can adapt to and master new internal systems and tools.
- Able to work independently with minimal supervision while maintaining accountability.
- Strong team player with the ability to collaborate effectively with remote and cross-functional teams.
- Competitive salary package with performance-based incentives
- Regional exposure and career growth opportunities
- High-impact role with autonomy and decision-making authority
- Supportive leadership and collaborative working culture
Quote job ref: JN-122025-6911135
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