Onboarding Specialist – Mandarin Speaker | Experience Required
Agensi Pekerjaan JobScoper Sdn. Bhd.
Date: 1 week ago
City: Remote
Contract type: Full time
Remote
Job Responsibility
- Customer Onboarding â Guide customers through the entire onboarding process, including sign-up, registration, account verification, and setup.
- User Engagement â Ensure a seamless and enjoyable onboarding experience while demonstrating how IT can add value to their business.
- Performance Metrics â Take ownership of conversion, engagement, and customer NPS for startup customers.
- Regulatory Compliance â Ensure all client records meet Anti-Money Laundering (AML) & Know Your Client (KYC) regulations within required timeframes.
- Data Accuracy â Oversee the completeness and accuracy of collected and verified KYC data.
- Risk Management â Conduct enhanced due diligence for high-risk clients.
- Education â Diploma or higher.
- Language Skills â Proficient in Mandarin & English (spoken & written).
- Experience â Minimum 2 years in onboarding, customer success, or a similar role.
- Problem-Solving â Ability to handle queries and objections professionally.
- People Skills â Passionate about communication & customer interaction.
- Growth Mindset â Positive attitude with a willingness to learn & improve.
- Emotional Intelligence â Ability to stay calm under pressure and manage customer frustrations.
- Analytical Thinking â Strong reasoning & decision-making skills.
- Critical Thinking â Proactive, adaptable, and able to communicate effectively in challenging situations.
- Work Schedule â Willing to work on rotational shifts (24/7).
- Training Provided â Comprehensive onboarding & skill development.
- Language Allowance â RM300 monthly.
- Medical & Insurance Coverage â Health benefits included.
- EPF, SOCSO & EIS â Full statutory contributions.
- Leave Entitlement â Annual leave & medical leave.
- Career Progression â Opportunities for growth and advancement.
- World-Class Training â Covering soft skills, system knowledge, SOP, and product expertise.
- Work from Home â Flexible remote working option.
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