Onboarding Specialist - Mandarin Speaker (Multi Currency Project) Experience Needed
Agensi Pekerjaan JobScoper Sdn. Bhd.
Date: 2 days ago
City: Remote
Contract type: Full time
Remote
Job Responsibility
- Guide customers through the entire onboarding process, from sign-up to their first transaction. Assist them with registration, account verification, account setup, and demonstrate how IT can add value to their business.
- Ensure the onboarding experience is seamless and enjoyable.
- Take ownership of early-stage engagement metrics for startup customers, including conversion, engagement, and customer NPS.
- Ensure all client records comply with Anti-Money Laundering (AML) and Know Your Client (KYC) regulations within required timeframes.
- Oversee the accuracy and completeness of collected and verified KYC data.
- Conduct enhanced due diligence for high-risk clients.
- At least Diploma and above
- Must be able to speak, read and write in Mandarin & EnglishÂ
- At least 2 years of work experience in onboarding, customer success, or a similar role,
- Ability to handle queries and objections in a professional manner
- Passionate about communication and interacting with people is key to success in this role
- Positive attitude and willingness to learn and go the âextra mileâ for self-improvement
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed
- Good reasoning and analytical skills
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
- Willing to work on rotational shift 24/7
- Training Provided
- Language Allowance RM300
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Annual Leave
- Medical Leave
- Career Progression
- World Class Training provided (Soft skill, system, SOP and product knowledge)
- Work from home
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