Online Support Executive

Leanis Solutions Sdn Bhd


Date: 11 hours ago
City: Remote
Contract type: Full time
Remote
Job Responsibility

Job Description: Provide Level-1 support to merchants from three locations: UAE, Hong Kong, and Thailand. Responsibilities include:

  • Provide information regarding bank service availability.
  • Investigating and resolving transaction issues reported by merchants
  • Escalating unresolved problems to Level-2 and Level-3 support teams
  • Preparing and submitting daily reports to the Head of Department (HOD)
  • Attending weekly online meetings with the HOD to discuss collected issues

Job Requirements

Level 1 : Online Support Executive

Requirement As Followed

  • Min possess Diploma in any field
  • Fresh graduates are encouraged to apply
  • Proficiency in English & Bahasa Malaysia in communication & writing
  • Reliable internet connection, own a computer and a suitable workspace for remote work
  • Strong attention to detail in verifying system-provided information
  • Able to work on shift (10PM to 10AM or 10AM to 10PM), 6 days a week
  • Customer Service, Problem-Solving, Technical Troubleshooting & Multitasking

Job Benefits

  • Competitive salary & benefit package
  • KWSP
  • SOCSO
  • Career advancement
  • Annual and Medical Leave
  • Self Improvement Allowance
  • Work From Home
  • Company Trip
  • Bonus

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