Operation Specialist

The MY Operations Specialist oversees day-to-day operational activities across 3PL logistics, inventory management, SAP order-fulfilment processes, and demand–supply coordination. The role is execution-driven and requires strong cross-functional collaboration to maintain operational discipline during the company’s growth phase.
Leveraging experience in logistics and inventory management, this position is expected to be highly results-oriented—proactively identifying risks, recommending practical solutions, and leading small-scale improvement initiatives that enhance overall operational efficiency.
The role is critical in ensuring:

• Stock accuracy & availability
• Smooth daily order fulfilment
• Compliance with SAP processes
• Close alignment with sales, customer service & 3PL partners
• Effective management of lending stock, urgent orders & borrowing returns

Key Responsibilities:
Warehouse & 3PL Operations Execution

• Daily coordination with 3PL on inbound, outbound, picking, delivery and storage activities.
• Monitor 3PL performance (timeliness, quality, accuracy) and initiate corrective/preventive actions.
• Ensure proper handling of loan sets, urgent cases, and emergency delivery needs.
• Manage 3PL billing verification (regular + ad-hoc charges).

Inventory & Stock Accuracy Control

• Ensure cycle count accuracy; follow up on discrepancies and system adjustments.
• Monitor loan stock borrowing/return processes and ensure timely settlement to avoid losses.
• Oversee stock expiry, quarantine and product quality release process.

SAP Order Management & Process Compliance

• Ensure all fulfilment activities follow SAP standard processes.
• Support CS team on system issues: order blocks, pricing mismatch, delivery holds, billing errors.
• Work with sales team to manage order cut-off, urgent order requests and product availability rules.
• Support MY SAP S/4 stabilization, troubleshooting, and continuous improvement

Demand & Supply Support

• Convert sales forecast into a demand plan in SAP (MD04/MD07/MRP).

Create purchase requisitions / purchase orders according to stock needs.

• Track supplier delivery schedule and escalate shortage risks.

Cross-functional Coordination

• Work closely with Sales, CS, Finance to ensure operational discipline.
• Educate sales team on SAP rules and operations do’s & don’ts.
• Communicate availability issues, backorders, and shipment plans proactively.

Compliance & Continuous Improvement

• Ensure all logistics activities comply with medical device regulatory requirements.
• Identify process gaps and lead small-scale improvements to reduce errors and improve speed/cost.

Requirements:
Language

• Excellent command of English, both written and spoken, is required.
• Proficiency in Mandarin, Malay or other languages will be an advantage.

Must-Have

• 4–6 years’ experience in operations, logistics, supply chain or inventory control.
• Hands-on experience in logistics execution, warehouse coordination or inventory problem-solving.
• Experience with SAP S/4 (preferably in OTC, MM, IM, WM or related modules).
• Strong execution & follow-through ability; not afraid of dealing with daily operational issues.
• Good communication and cross-team coordination skills.
• Ability to work under pressure, handle urgent cases, and manage frequent ad-hoc requests.

Nice-to-Have

• Experience in medical device / healthcare / high SKU environment.
• Knowledge of 3PL operational models and performance KPIs.
• Experience in demand planning or basic MRP understanding.
• Experience working in a company undergoing system or business model transformation.

Personal Attributes

• Hands-on mindset, detail-oriented, and operationally strong.
• Resilient, adaptable, and comfortable with “daily firefighting”.
• Strong discipline to enforce process compliance while balancing business needs.
• Owner mindset” with strong accountability.