Operations Associate

Job Summary: As an Ops Associate, you will play a key role in supporting the operational aspects of our custodial services, ensuring the safety and integrity of our clients' digital assets through robust security measures and cutting-edge technology. 

Job Description: 

• Ensure daily business-as-usual processes (account opening, settlement, payments, and reconciliation) are executed accurately and timely. 
• Partnering closely with sales and relationship manager to ensure high levels of client service.
• Process inward and outward remittances, liaise with customers and relevant parties on payment instructions.
• Maintenance of static data in system.
• Participate in system development projects. 
• Prepare regular statistical and management reports. 
• Support the review and documentation of operational processes. 
• Support client onboarding (AML/KYC) and client servicing. 
• Resolving of outstanding breaks in the daily BAU process, performing root cause analysis and implementing corrective actions to prevent recurrence.

Requirements:

• Applicants must hold a degree or equivalent. 
• At least 3 years of experience in Exchange, Trading or Brokerage Operations. 
• Good knowledge of operational best practices and regulatory requirements. 
• Good understanding or experience in securities / derivatives / fixed income / FX instruments and market practices in issuance, trading and custody operations. 
• Knowledge in KYC/client onboarding process would be a plus point. 
• Understanding or interest in blockchain technology would be a plus point. 
• Good understanding and experience in data analytics and visualisation tools – e.g., Power BI, Tableau, VBA will be a bonus. 
• Ability to multi-task and cope in a high-pressure environment with time-critical deliveries whilst maintaining accuracy.
• Proactive and solution-oriented mindset. 
• Strong interpersonal skills and a good team player. 
• Willingness to travel between Singapore, JB and KL as needed.