Operations Manager (Labuan)

GAC Group


Date: 3 weeks ago
City: Labuan
Contract type: Full time
Job Description

Work Location: Labuan (East Malaysia)

Job Description


  • Experience in coordinate with shipping line, freight forwarder, custom broker and haulier in import & export shipments arrangements and deliveries.
  • To manage the overall FCL/ LCL / Conventional import & export shipments by sea, land and air
  • Handle customers' enquiries and resolve problem issue and complaints
  • Coordinate with customers and overseas agents to ensure shipment is monitor closely on the shipment status and keep update on-time.
  • Prepare quotation to customers/agents in time basis with sufficient details and follow up
  • To ensure all documentations and billing are checked, compiled and stored
  • To key in the cost and sales in system in timely manners
  • Good leadership to lead, work closely and train team to achieve overall customer satisfaction
  • Build and maintain excellent relationships with clients.
  • Attend & assists indoor meetings with customer if any
  • Prepare report with sales and volume data
  • To perform any other additional tasks assigned by superior and management

Job Requirements


  • Understand Sea & Air freight FCL & LCL arrangement, documentations (SI to carriers, & Shipping Pre-Alerts), customs clearance and transportation.
  • Good knowledge and familiar in Incoterms import / export / custom related matters
  • At least 5 years working experience in freight forwarding / shipping experience
  • Experience in managerial or supervisory role
  • Experience in handling haulers and dealing with shipping liners.
  • Able to multi-task, hands-on and prioritize jobs
  • Excellent interpersonal, verbal, and written communication skills
  • Able to work independently, team player, able to multi-task, self - motivated, work independently, work under pressure and make quick decision to solve problem issue.
  • Fluent in English and Bahasa Malaysia
  • Candidate must possess at least a Graduate/ Professional Certificate.

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