Operations Manager (Labuan)
GAC Group
Date: 3 weeks ago
City: Labuan
Contract type: Full time
Job Description
Work Location: Labuan (East Malaysia)
Job Description
Work Location: Labuan (East Malaysia)
Job Description
- Experience in coordinate with shipping line, freight forwarder, custom broker and haulier in import & export shipments arrangements and deliveries.
- To manage the overall FCL/ LCL / Conventional import & export shipments by sea, land and air
- Handle customers' enquiries and resolve problem issue and complaints
- Coordinate with customers and overseas agents to ensure shipment is monitor closely on the shipment status and keep update on-time.
- Prepare quotation to customers/agents in time basis with sufficient details and follow up
- To ensure all documentations and billing are checked, compiled and stored
- To key in the cost and sales in system in timely manners
- Good leadership to lead, work closely and train team to achieve overall customer satisfaction
- Build and maintain excellent relationships with clients.
- Attend & assists indoor meetings with customer if any
- Prepare report with sales and volume data
- To perform any other additional tasks assigned by superior and management
- Understand Sea & Air freight FCL & LCL arrangement, documentations (SI to carriers, & Shipping Pre-Alerts), customs clearance and transportation.
- Good knowledge and familiar in Incoterms import / export / custom related matters
- At least 5 years working experience in freight forwarding / shipping experience
- Experience in managerial or supervisory role
- Experience in handling haulers and dealing with shipping liners.
- Able to multi-task, hands-on and prioritize jobs
- Excellent interpersonal, verbal, and written communication skills
- Able to work independently, team player, able to multi-task, self - motivated, work independently, work under pressure and make quick decision to solve problem issue.
- Fluent in English and Bahasa Malaysia
- Candidate must possess at least a Graduate/ Professional Certificate.
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