Order to Cash Ops Analyst, Collection (Mandarin)

• Responsible for collecting based on agreed upon criteria with client.

• Responsible for activities assigned by the Collections Team Lead

• Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records

• Responsible for calling, emailing, & making payment arrangements with customers

• Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)

• Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments

• Work closely with key teams such as Credit and Sales in mitigating collection risk

• Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives

• Provide administration work related to collections, such as preparing adjustment vouchers, statements and letters

• Escalate unresolved issues to management timely and follow through issues until final resolution

• Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables

• Meet monthly collection targets

• Escalate issues in accordance with escalation policy

• Attend client meeting to discuss debtor performance and address issues as required

• Be proactive and innovative with ideas to improve service / deliverables to the client

Job Qualifications

• Bachelor's degree preferred

• At least 1 years of experience in Order to Cash field, Collections Calling experience required

• Collections License considered beneficial

• Good working knowledge of an ERP system; SAP, High Radius experiences would be an advantage

• Fluent in both Mandarin and English language proficiency.

• Excellent working knowledge of MS Office

• Adaptable to learn new processes, concepts, and skills

• Demonstrates the ability to work as part of a team

• Able to work under time pressure, able to prioritize workload and meet strict deadlines.

• Strong analytical and problem solving skills

• Positive attitude and flexible, especially in the period of month/quarter/year-end closing

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