OTC Specialist – German Speaker

Description

ROLE PURPOSE Commercially astute, the Orders & Contract Support Executive acts as part of the Order to Cash sales cycle by managing the invoicing activities of all outbound sales, covering both product supply and servicing contracts through the ERP system. This role needs to be able to work autonomously, whilst also being able to liaise and ask for help when required. The role also requires to maintain the service contracts in the ERP system along with frequently monitoring on any renewals, changes to rates and billing/amortisation of the same

Key Responsibilities

MAIN RESPONSIBILITIES

• Once a customer sales order has been entered into the system, ensure the transactions that follow are accurately and timely processed, including, but not limited to:

o Contract Creation & Validation o Customer order management o Product shipment invoicing (with supporting documents) o Service contract billing o Other Adhoc Billing / Invoicing o Customer contact

• Ensure overall OTC processing complies with SOX, company policies and audit requirement.
• Liaise with Country Finance, Project Leaders/Consultants, and customers to provide timely solution on customer invoicing issues, inquiries, disputes etc.
• Proactively engage in continuous improvement initiatives for OTC process
• Assist in any month end close activities relating to billing
• Handle ad-hoc duties as assigned by the Team Lead or Superior from time to time

Skills, Knowledge & Expertise

REQUIRED EDUCATION AND QUALIFICATIONS Education Level:

• Degree in Finance & Accounting/Commerce or equivalent

REQUIRED SKILLS AND COMPETENCIES

• Minimum 2 years of relevant credit experience
• SSC background with JDE knowledge is advantageous but not a MUST
• Able to self-motivate and work independently
• Self-starter, organised and a team player
• Excellent communication skills in English (written and oral).
• Ability to speak and write in either Spanish, German, French is a must to communicate with European counterparts.
• Able to work under pressure and to deadlines
• A flexible approach to working hours is a must due to the Regional Nature of this role and supporting a wide range of time zones across Asia Pacific and Europe.

About GLORY

Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes.

Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

Glory Values The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect

• Customer Delight. We put our customers first.
• Integrity. We do the right thing, always.
• Innovation. We embrace new challenges and share the future.
• Speed. We move fast, that’s how we stay ahead.
• Diversity & Respect. We value the strength in our differences.
• Teamwork. We succeed together.