Outlet Manager
DER Concepts
Date: 1 day ago
City: Skudai
Salary:
MYR 4,000
-
MYR 6,000
per month
Contract type: Full time
Job Responsibility
- Oversee daily operations of the outlet, ensuring smooth and efficient service.
- Manage and train staff, including servers, bartenders, and kitchen personnel, to deliver exceptional customer service and maintain high standards of food quality.
- Implement and maintain operational procedures and policies to ensure compliance with health, safety, and hygiene regulations.
- Monitor and manage inventory levels, ordering supplies as needed to minimize waste and maximize profitability.
- Handle customer inquiries, feedback, and complaints in a professional and timely manner, resolving issues to ensure customer satisfaction.
- Develop and implement marketing strategies to attract new customers and retain existing ones, including promotions, events, and social media campaigns.
- Ensure the outlet maintains a clean, organized, and welcoming atmosphere for customers.
- Conduct regular staff meetings to communicate goals, provide updates, and address any concerns or issues.
- Evaluate employee performance and provide coaching and feedback to improve skills and productivity.
- Possess a Diploma in Hospitality Management or a related field.
- Demonstrate a minimum of 3- 5 years of experience in restaurant management, with a focus on western cuisine.
- Exhibit exceptional customer service skills and a proven ability to build rapport with guests.
- Demonstrate strong team leadership abilities, including experience in staff training and development.
- Possess excellent communication skills in both English and Bahasa Malaysia, both written and verbal.
- Proven ability to manage restaurant operations efficiently, ensuring high standards of food quality and service.
- Must be willing to work in Johor Bahru and able to travel to outlets in Bandar Seri Alam, Kulai, Gelang Patah & Perling.
- Annual Leave
- EPF
- Medical Leave
- SOCSO
- Salary Increment
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