Outlet Manager

IWealth Global Group Sdn Bhd


Date: 2 weeks ago
City: Petaling Jaya
Salary: MYR 3,000 - MYR 4,800 per month
Contract type: Full time
Job Responsibility

  • Lead and manage the daily operations of the outlet, including front-of-house and kitchen activities.
  • Recruit, train, and supervise a team of service crew and kitchen staff, fostering a positive and collaborative work environment.
  • Develop and implement strategies to drive sales, increase customer satisfaction, and achieve revenue targets.
  • Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement effective solutions.
  • Ensure the highest standards of food quality, presentation, and hygiene are maintained at all times.
  • Optimize inventory management, including monitoring stock levels, minimizing wastage, and placing timely orders.
  • Create and update standard operating procedures (SOPs) to enhance operational efficiency and consistency.
  • Develop and execute marketing initiatives, including promotions, events, and partnerships, to drive customer traffic and brand awareness.
  • Maintain excellent customer relationships and address any customer feedback or complaints in a timely and professional manner.
  • Monitor competitor activity and market trends to identify opportunities for product and service enhancements.
  • Ensure compliance with all health, safety, and sanitation regulations and guidelines.
  • Manage outlet finances, including budgeting, cost control, and reporting.
  • Conduct regular performance evaluations, provide coaching and training to team members, and recognize exceptional performance.
  • Collaborate with the central management team to contribute insights and feedback on brand strategy, menu development, and operational improvements.
  • Uphold ROLLTI's brand standards and values, ensuring the outlet reflects the brand's identity and creates a memorable dining experience.

Job Requirements

  • Degree in Hospitality Management or related field is a plus.
  • Preferably Malaysian
  • Proven experience in a managerial role in the F&B industry, preferably in a similar fast-casual or quick-service restaurant environment.
  • Strong leadership skills, with the ability to motivate and inspire a diverse team.
  • Excellent understanding of restaurant operations, including front-of-house and kitchen management.
  • Demonstrated ability to drive sales and achieve targets while maintaining high levels of customer satisfaction.
  • Ability to understand summary of financial data, manage budgets, and make informed decisions.
  • Exceptional interpersonal and communication skills, with the ability to build relationships with customers, staff, and suppliers.
  • Detail-oriented with excellent organizational and problem-solving abilities.
  • Familiarity with food safety and sanitation regulations.
  • Flexibility to work in shifts, including evenings, weekends, and holidays.
  • Passion for food and a genuine love for Malaysian cuisine.

Job Benefits

  • Competitive Sales, Attendance & Other Incentives
  • EPF/SOCSO/PCB/EIS Provided
  • Annual, Medical, Hospitalisation & Other Entitled Leave
  • Medical Benefits Provided
  • Duty Meals Provided
  • Full On Board and Ongoing Training
  • Uniform Provided
  • Career Advancement Plan to Mid/Senior Management Level
  • Own transportation

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