Outlet Manager - Penang Island

ZUS Coffee


Date: 8 hours ago
City: Subang Jaya
Contract type: Full time
Position Responsibilities:

  • Taking detailed notes and liaising with the District Manager and other HQ departments.
  • Reporting directly to the District Manager of all issues (Company operational targets, through ensuring a consistency of operation, product delivery, customer service and approach) and takes prompt corrective action where necessary or suggests alternative courses of action.
  • Liaison between HQ and outlet level staff, ensuring that all communications are passed down in a timely manner.
  • Managing daily operations such as providing support and guidance to all PIC within the locations assigned.
  • Coaching Outlet Supervisor in managing shifts which include daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
  • Check, follow up and ensure team member attendance is recorded.
  • To ensure that there is sufficient manpower and headcount at their respective outlet to have a smooth flow on daily operation.
  • Ensuring that all Trainings are completed on time and follow up on the staff progress at the location.
  • Participating in meetings and able to supervise the outlet schedule and operations.
  • Ensure all outlets are compliant with operational standards, and company policies.
  • Investigate, report, coach and take necessary actions towards misconduct issues that come across under their supervision.
  • Be able to meet deadlines on preparing documents, reports and updating records.
  • Ensuring the highest levels of customer service. Supporting your employees to enable them to be accountable for delivering good customer service.
  • Review sales performance data of respective outlets and maximize sales opportunities by looking out for other business opportunities to ensure sales targets are met.
  • To ensure cash handling at ZUS location is implemented following the company standards.
  • Performs additional duties and responsibilities as required or requested. ,

Qualifications & Experience

  • Must possess at least a Diploma/Degree in any disciplines and minimum 5 years of retail experience in managerial level
  • Computer literate with good command of both written and spoken English and Malay.
  • Excellent interpersonal skills, time management, data analysis, detail-oriented and problem-solving skills.
  • Strong leadership and coaching skills.
  • Positive attitude and willingness to learn.
  • Possess own transport and willing to travel.
  • Willingness to work overtime and Public Holiday if required.

a Necessity, not a Luxury

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-zus-coffee-job-outlet-manager-penang-island]

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