People Services Officer Tier 1

The HR Operations Services Officer Tier 1 is positioned within People Services & Solutions Asia. PS&S is FrieslandCampina's HR global shared service center where the centralized HR Operations are delivered to the organisation.

The purpose of the HR Operations Services Officer Tier 1 is to process 1st line employee requests. The role acts as full-fledged sparring partner for People Services & Solutions to perform excellent daily operations and continuous improvement activities

What we ask

• Degree in HR, Communications, or a related field or equivalent by experience.
• Minimum 2 to 3 years of demonstrable experience in 1st line customer service management (preferably in HR).
• Hands on HR experience or a previous work experience in a SSC environment is a significant advantage.
• Ability to work with data
• Proven ability to manage multiple priorities
• People management skills
• Work well in a fast-paced complex environment

What we offer

• A wide range of benefits
• Flexible work arrangement
• Opportunity to bring in your ideas
• Career development opportunities
• Challenging tasks with real added value
• Cheerful environment with colleagues from different cultures
• A purpose-driven organisation – nourishing by nature

Vacancy description

Incoming Requests

• Processing service requests on for example, hours and declarations, workforce administration, contracting, onboarding and learning administration.
• Keeping knowledge in our HR tools up to date
• Connecting data from various HR systems
• Continuously looking for improvements
• Optimal collaboration from other teams within and outside HR
• Motivate your teammates and ensure team spirit

Systems

• Maintain knowledge up to date with regard to the HR systems SuccessFactors and ServiceNow (Finder)
• Is able to determine/flag the consequences of front-end changes to back-end system;
• Initiate (technical) change request for (necessary) system modifications and improvements;
• Test, approve and monitor system changes. Fully understand the consequences and impact on processes and share this on a frequent basis with PS&S Asia

Reports & Analytics

• Make relevant data and information available to the right people / target group in a meaningful and efficient way to be able to control projects and decision making;
• Support & coach in data driven way of working towards both business & PS&S Asia
• Responsible for reports and controls in line with ICF framework

Knowledge & Communication

• Remain up to date in terms of knowledge (national law & legislation, CLA and working conditions of FrieslandCampina) by being proactively involved with the annual learning objectives;
• Provide up to date documentation of own work processes and monitor/review the work instructions
• Has knowledge on data privacy and compliance

Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.