PEOPLE SUPPORT SPECIALIST

Responsibilities

Job Description

You are: (personality/competencies, etc.)

• Detail-oriented — accuracy and completeness are second nature to you.
• A fast learner who quickly picks up new tools, processes, and changes in a dynamic environment.
• Proficient in Microsoft Excel, including data analysis, VLOOKUP, pivot tables, and reporting.
• Experienced with SuccessFactors and capable of navigating other HR apps like altHR, FUSE, and ITSM.
• Comfortable in fast-paced, high-volume settings where efficiency and responsiveness matter.
• A strong team player who collaborates well across HR, Finance, IT, and other support functions.
  
  

Your Responsibilities: (What is this role all about? What are the expectations of the applicant?)

• Maintain and update employee data accurately in SuccessFactors and other HR systems.
• Manage CDT processes, lateral transfers, promotions, and reorganizations with HRBPs and HR Tech.
• Oversee end-to-end termination processes, including ER-related exits, short notice cases, and buyouts.
• Handle employment verifications and statutory matters (e.g., SOCSO Form 34) promptly and accurately.
• Process salary adjustments, contract renewals, and conversions roles.
• Track probation confirmations and extensions; issue relevant letters and updates.
• Prepare and submit payroll advice for allowance and pay changes.
• Respond to HR Ops queries via altHR and support audit documentation needs.
• Maintain SOPs, process documentation, and continuously drive operational improvements.
  
  

Requirements

• Hands-on experience with SuccessFactors (Employee Central or equivalent module).
• Strong command of Excel for HR data processing and analysis.
• Exposure to HR platforms such as altHR, FUSE, ITSM, or similar.
• Prior experience in a high-volume, fast-paced HR operations or shared services team.
• Knowledge of local statutory requirements, payroll processes, and HR compliance.
• Ability to work independently, prioritize effectively, and maintain professionalism under pressure.
  
  

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi on LinkedIn and vote for us as Malaysia’s Most Preferred Employer at the GRADUAN Brand Awards.

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.