Player Support Executive
Side
Date: 3 weeks ago
City: Kuala Lumpur
Contract type: Contractor
Description
Medical, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)
- Provide customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
- Handle multiple concurrent chat and email interaction.
- Identify, correct and advise on technical issues in the customer’s computer, mobile app and/or video game console.
- Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
- Perform quality check on work documents (including but not limited to areas of Customer Service, Quality Assurance, etc) of Chinese language in nature.
- Able to work on weekends and public holidays based on shift roster schedule.
- Fluency in verbal and written communication skills in Chinnese & English with additional Asian language skills in either of the following (due to the need to handle queries and incoming tickets in these Asian languages):
- TC/SC
- Possess customer-focused mindset and able to troubleshoot PC/console issues via multiple channels such as email, chat, phone.
- Appreciation of games is advantageous.
- Meticulous team player with a results-driven personality.
- Equipped with appropriate urgency to suit operational demands.
Medical, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)
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