Player Support Executive (ENG/CN)

Side


Date: 9 hours ago
City: Kuala Lumpur
Contract type: Contractor
Description

Description

Responsibilities

  • Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
  • To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
  • Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console.
  • Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
  • Escalating real-time issues to client/supervisor.

Requirements

  • Able to work on weekends and public holidays based on shift roster schedule.
  • Fluency in verbal and written communication skills in Chinese & English with additional Asian language skills in either of the following (due to the need to handle queries and incoming tickets in these Asian languages):- TC/SC
  • Possess customer-focused mindset and able to troubleshoot PC/console issues via multiple channels such as email, chat, phone.
  • Appreciation of games is advantageous.
  • Meticulous team player with a results-driven personality.
  • Equipped with appropriate urgency to suit operational demands.
  • Ability to deliver excellent customer service quality utilizing soft skills
  • Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support
  • Ability to solve and analyze information accurately with appropriate speed and guidelines
  • Team player
  • Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience

Benefits

Medical, Regular hours, Casual (e.g. T-shirts)

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