Player Support Executive ( English / Chinese )

Side


Date: 1 day ago
City: Kuala Lumpur
Contract type: Contractor
Description

  • Providing customer support and technical issue resolution via email, chat, social media and

other online platforms.

  • To be able to handle multiple concurrent chat and email, outbound calls interactions while

addressing frequent start and stops from emails, social media interactions and other online

platforms.

  • Identifying correcting and advising on technical issues in the customer’s computer, mobile

app and/or video game console.

  • Identifying trends in customer problems and provide clear feedback/inputs to the team

members based on independent testing.

  • Escalating real-time issues to client/supervisor.
  • Translate Mandarin to English and vice versa
  • Report and minutes writing in English or Chinese

Requirements

  • English (fluent), or Mandarin (fluent, native)
  • Requires towork on weekends and public holidays with a fixed schedule.
  • Strong in both written and communicating in English
  • Ability to deliver excellent customer service quality utilizing soft skills
  • Able to understand games from a gamer’s perspective and give in-depth gaming and

PC/console troubleshooting support

  • Ability to solve and analyse information accurately with appropriate speed and guidelines
  • Team player
  • Those with strong interest in games are preferred but we do welcome fresh graduates or

those without customer service experience and gaming experience

Benefits

Medical Reimbursement, transport allowance

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