Policy Administration (Senior Executive, Asst Manager, Manager)

About the role

Join Hong Leong Assurance Berhad as a Policy Administration professional. You will be responsible for managing insurance policy administration. This full-time role is based in Petaling Jaya, Selangor.

What you'll be doing

• Perform customary personal and job supervisory duties required to ensure effective coordination and accomplishment of Section activities.
• Authorize to process and handle daily submission, and complete the cases within the departmental SLA.
• Review, verify, approve and ensure that request for cases are processed within specified guidelines and within the agreed service commitment benchmark and compliance to the guideline of financial authority conferred.
• Reports on update of current listings / notices / statements / return mails etc
• Assign case in system, monitoring outstanding unprocessed cases, all printing and sending of document / letters /listings / statements etc.
• Liaises with branch via calls, memo or emails on changes of process and guidelines.
• Participate in quality improvement projects in line with Company's quality objectives, implementation, monitor and review the process / work progress in order to enhance quality, productivity and efficiency.
• Conducts internal quality control audits as required and directed by Manager.
• Participate in any process review and improvement when required.
• Involved in on job training, classroom training and coaching of junior staff as required.
• Report extraction, monitoring and handling on exceptional list/ add hoc assignment or projects.
• Coordinate on department meeting, minutes writing, preparing training material/slides including conduct training to agency/sales support team/ CS team/ department staff and others related co-workers.
• Review of the department process, handling and monitoring system related issues, department process flow, liaise with related department to resolve the policy servicing issues/ error.
• Review, drafting department forms, letters or any others document related to policy servicing request/process.

What we're looking for

• Communication and Coordination skills
• Excellent attention to detail and problem-solving abilities
• Proficient in using computer systems and software applications
• Minimum 2 years of Experience in Life insurance policy administration or a similar role
• Relevant experience with insurance regulations and policies
• Bachelor's Degree, Post Graduate Diploma, Professional Degree related to Life Insurance/ FLMIA/ ACS

About us

Hong Leong Assurance Berhad is a leading insurance provider in Malaysia, offering a wide range of life and general insurance products and services. We are committed to delivering exceptional customer service and innovative solutions to our clients. Join our team and be a part of our growth and success.

Apply now for this exciting opportunity!