Policy Processing Assoicate

Tune Protect strives to be the go-to insurtech for millennials and Gen Z. We are listed on the main market of Bursa Malaysia since 2013 where our main business is insurance, reinsurance and going forward - insurance technology solutions! We are simplifying consumer's experience with different products and technology that complement consumer's lifestyle needs!

 There’s a lot of things happening at Tune Protect and we are looking for creative, agile, independent and fast paced - all rounder hustlers to join us on this challenging, yet amazing journey. If you’re experimental and aren’t afraid to make mistakes, welcome!

• Issue and endorse processing for all products
• Responsible for Policy/Endorsement issuance and any other functions within Policy Processing within the set SLA
• Follow up with Business Units/Branches on incomplete documentation/information for policy/endorsement issuance
• Promptly respond to Business Unit/Branches inquiries relating to Policy Servicing matters.
• Ensure compliance with SOP/regulatory guidelines/company policies.
• To perform testing on new products/enhancements to be implemented
• To attend to inquiries from customers (internal/external)
• Counter related:
• To attend to walk-in customers/intermediaries' inquiries/requests as per the agreed service level.
• Handle complaints by walk-in customer over-the-counter
• Any other matters/tasks assigned when required.

We look after our tribe really well! On top of insurance coverage for you and your family, we provide free flow of coffee, tea and biscuits, professional accreditation support and generous amount of e-learning courses and annual leaves! We practice hot desking and take social networking very seriously!