Principal Data Operations Analyst

Job Description

For over a century, NIQ has been a leading entity in consumer data and insights, offering the Consumer-Packaged Goods (CPG) industry an unparalleled view of market trends and performance. If you aspire to comprehend how NIQ processes trillions of data points to generate consumer insights and would like to embark on the Leadership FastTrack journey within this dynamic organization, the Young Leader Program is an ideal starting point.

We seek high-potential individuals from diverse academic and professional backgrounds who bring:

• A fresh, external perspective to challenge the status quo
• A passion for innovation, process re-engineering, and digital transformation
• Strong analytical thinking and problem-solving skills
• Curiosity about consumer behavior and retail insights
• A desire to grow into people leadership roles
  
  

The Young Leader Program (YLP) at NIQ is designed to build a pipeline of dynamic, young leaders within NIQ Operations. We are looking for talent that understands what we do at NIQ, why our clients need us, and how to connect the dots between global strategy and local execution within Operations. We want stellar leaders who can drive inspired execution and transformation year on year.

The Program will involve a year-long immersion into NIQ operations, with hands-on rotations into the different process areas, supported by training on NIQ, our clients, our products, our processes, as well as soft skills required to evolve into an effective first-time leader. Successful completion of the program will culminate in a Team Lead position within NIQ Operations in Malaysia.

Responsibilities

First Year

• Attend all the live trainings scheduled for you
• Successful completion of all e-learnings assigned to you
• Successful completion of all assessments and assignments
• 100% quality and timeliness of operations deliverables during functional rotations
• Active participation in all workshops designed for you
• Active participation in mentorship and coaching sessions
  
  

Beyond First Year

• Act as the main point of contact from Operation Team to internal client services to lead and drive the operational design and delivery of our client offering.
• Responsible for overall Operations department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First-Time delivery to contribute to client satisfaction. Team management - Leads a team of Workflow Specialists.
• Produce analytical reports as per the specifications received in the input order, also run ongoing reports with minimum changes in the dimensions
• Support the technology team during developments by running smoke testing for any new features added in the analytical tool
• Need to have analytical ability to investigate issues with the data which is questioned by client as part of Data Inquiry team
• Always ensures to deliver the results on-time with 100% accuracy
• Need to provide timely status report and updates about projects to all the stakeholders
• Plans and controls resource allocation to optimize the “operations service” to clients as well as highlights any resources issue
• Expected to coach and develop the team, monitor individual performances by identifying talents or low performers and promote engagement within the team
• Acts as an escalation point for the team and constantly reviews and assesses team's KPIs periodically
  
  

Qualifications

• STEM Graduate (Science/ Technology/ Engineering/ Mathematics streams)
• MBA (with any specialization)
• 3-5 years of work experience
  
  

Competencies

• Strong communication skills
• Proven organizational skills and the ability to work within a cross-functional team
• Ability to influence stakeholders
• Agility and project management skills
• Scalability thinking
• Emotional intelligence
• Problem Solving & Decision Making
• Strong sense of Accountability/Ownership
• Results and Quality Orientation
• Prioritization and Big Picture Thinking
  
  

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
  
  

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion