Process Executive - Sales Admin

Infosys


Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
Responsibilities

Job description

  • Assist client manager in generating quotes to facilitate in fast turnaround time. This might involve a degree of product pricing knowledge.
  • Responsible of Information gathering and data consolidation of each quote request.
  • Handle incoming quotation requests including overseas requests from other NTT Offices.
  • Frequent follow up call required to achieve client request closure within SLA given.
  • Process and follow-up on dispute case or open issues within SLA given.
  • Dealing with external and internal queries in a professional, client-oriented manner.
  • Close alliance with vendors to obtain vendor’s quotations and assist deal registrations if required.
  • Establish and maintain good relationship with decision-makers, internal and external Stakeholders.
  • Responsible for QA process.
  • Provides mentorship & guidance to new joiners.
  • To assist in order submission if required.
  • Any other duties and responsibilities which will be assigned by the management or superior as and when necessary.

Requirements

  • Diploma or degree in Business or any related field.
  • More than 2 years’ experience in Sales Support role of IT industry.
  • Good in English, Mathematics, Excel and Microsoft Outlook.
  • A good understanding of Sales/buying cycle and ability to handle dispute case.
  • Good Problem-Solving skill.
  • Meticulous and Detailed in numbers.

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