Process Executive - Sales Admin
Infosys
Date: 7 hours ago
City: Petaling Jaya
Contract type: Full time
Responsibilities
- Assist client manager in generating quotes to facilitate in fast turnaround time. This might involve a degree of product pricing knowledge.
- Responsible of Information gathering and data consolidation of each quote request.
- Handle incoming quotation requests including overseas requests from other NTT Offices.
- Frequent follow up call required to achieve client request closure within SLA given.
- Process and follow-up on dispute case or open issues within SLA given.
- Dealing with external and internal queries in a professional, client-oriented manner.
- Close alliance with vendors to obtain vendor’s quotations and assist deal registrations if required.
- Establish and maintain good relationship with decision-makers, internal and external Stakeholders.
- Responsible for QA process.
- Provides mentorship & guidance to new joiners.
- To assist in order submission if required.
- Any other duties and responsibilities which will be assigned by the management or superior as and when necessary.
- Diploma or degree in Business or any related field.
- More than 2 years’ experience in Sales Support role of IT industry.
- Good in English, Mathematics, Excel and Microsoft Outlook.
- A good understanding of Sales/buying cycle and ability to handle dispute case.
- Good Problem-Solving skill.
- Meticulous and Detailed in numbers.
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