Product Expert

ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and sustainable performance while keeping a strong focus on customer centricity. This Organization is striving for excellence, adopting the Best in Class models to deliver value through simplification and standardization of processes, while adhering to Internal controls and compliance requirements.

Part of an international team, the main mission of the Asset Performance Management product expert is to ensure that the end users' needs are gathered, taken into consideration and shared to the different stakeholders (Product manager, Solution and Business owners) in order to contribute to the global product roadmap. As an expert, you will be a relay between IT and the end users. You will be responsible for supporting the products, contributing to their evolutions and adaptations.

How will you CONTRIBUTE and GROW?

• Passionate about solutions such as IBM Maximo Application Suite and satellites applications, you will become a trusted point of contact for the different Asset Performance Management solutions while building a close relationship with internal customers to understand their needs and solve their pain points.
• By doing so, you will have the task to animate the community of users local to your geography.
• You will support the different Asset Performance Solution globally and ensure that they remain highly available.
• You will document and share your knowledge with internal support team members and internal customers while analyzing incidents and proposing action plans.
• You will participate to the deployment of the different solutions, their evolutions and contribute to their sustainability while keeping a cost effective approach.
• You will assist the Business development teams on pre sales activities for technical / financial topics.
• You will be the key contributor to technical specification (Infrastructure, design of the solutions, …) and on functional documentation related to evolutions.
  
  
  

A word from the manager :

• If you enjoy diversity, working in an international company and in an international environment and are passionate about digital maintenance and its related IT innovations, if you are open minded and have an appetite for leadership and ready to lead local IT/digital maintenance topics with autonomy, you will fit right in within our team!
  
  
  

Are you a MATCH?

• 5-10 years in these two areas: Information Technology and Maintenance applications such as IBM Maximo (especially Maximo Application Suite and Mobile),
• A solid knowledge of RedHat OpenShift administration / AWS Cloud Services
• A strong communication and organizational skills,
• A strong written, oral and presentation skills,
• A customer service orientation,
• A proven ability to motivate the performance of others – colleagues, contractors/consultants, and multidisciplinary teams,
• A good balance of information technology skills and business skills/knowledge,
• An excellent analytical and problem solving skills,
• The ability to work with services provided by third-parties
• The ability to achieve consensus between stakeholders with divergent interests.
  
  
  

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.