Product Manager, Cards (Credit & Debit)

Get To Know The GXBank Team

GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises. We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses.

Get To Know The Role

• Business Knowledge and P&L Ownership: Deep understanding of cards is required with focus on business management of cards, management of end-to-end P&L including revenue, costs, and risk metrics. Drive revenue growth through initiatives focussing on new customer acquisition, cross-sell, activation, usage, and retention initiatives.
• Product Creation: Participate in new product development and new initiatives with end to end exposure from delivery planning, P&L forecast, requirement scoping, card scheme negotiation, risk clearance, product commercialization and coordination work with different stakeholders to ensure a smooth project delivery to achieve the business goals.
• Analytics and Reporting: Analyze card transaction trends to identify improvement opportunities and generate actionable insights for decision-making and optimization.
• Financial Planning: Manage budget allocation for card operations and maintain projections of card P&L to ensure sound financial planning.
• External Stakeholder Management: Oversee commercial and legal contracts with existing and prospective partners and manage relationships with existing service providers to ensure service level agreements are met and identify opportunities for optimization and cost reduction. Manage relationships with card schemes and existing partners.
• Partnerships and Alliances: Identify, negotiate, and manage partnerships with card networks , fintechs, co-brand partners, merchants, and loyalty platforms. Structure reward programs, activation campaigns, and usage-linked promotions to drive engagement.
• Stakeholder Communication: Communicate effectively with internal stakeholders, providing updates, insights, and recommendations related to card business operations, strategy and feature enhancements.
• Regulatory & Compliance Adherence: Stay informed about regulatory developments and industry trends to ensure compliance with laws, regulations, and standards related to payments and card operations. Be adept in card related documentation as driven by internal and external compliance requirements. Work closely with credit risk, operations, and compliance teams to maintain portfolio quality and ensure regulatory compliance.
• Innovation and Continuous Improvement: Explore new opportunities for innovation, efficiency gains, and enhanced customer value by benchmarking against market-leading issuers and fintechs.
  
  

The Must Haves

• 6+ years of experience in retail banking, fintech, or payments, with significant exposure to the cards business.
• Strong academic background with a Bachelor’s degree or better.
• Strong understanding of card lifecycle, digital product development, and analytics.
• Analytical and data-driven approach to problem solving with focus on attention to details.
• Excellent communication, negotiation, and stakeholder management abilities.
• Experience launching co-branded or digital-first credit cards is preferred.
• Ability to work independently and proactively, with a strong sense of ownership and accountability.