Product Specialist (PRO)

About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities
Key Purpose of the Role:

Increase qualified customer database for targeted segments. Follow up on sales leads, fast response towards fulfilling customers’ enquires. Provide sound consultation on MT’s product solution and application. Secure new customers in MNC/SME industries by identifying their needs and engineering adaptations of products, equipment and services. Expand market awareness of MT’s products & services and manage projects and relationships with customers .

Key Responsibility of the Role:
1. Sales and Marketing

* Managing existing accounts and consistently updating sales pipelines
* Qualifying database and updating CRM
* Establishing new accounts by identifying potential customers; planning and organizing sales call schedules
* Identifying current and potential customer requirements by establishing personal rapport and understanding key requirements
* Support Sales Manager in execution of marketing campaigns, leads generation and management
* Provide and present product & technical information to potential and existing customers

2. Technical Advisory and Product Advocate

* Responsible for actively driving and managing project pipelines
* Provide technology evaluation stage of the sales process, working in conjunction with the technical support team. Becoming a competent key technical advisor and product advocate for MT products
* Communicate regulatory compliance requirement and applications effectively, demonstrating MT’s market leadership and expertise in the relevant fields
* Interact with customers’ engineering teams to illustrate MT valued propositions
* Responsible for representing the products to customers and at field events such as conferences, seminars, etc
* Develop customer's staff by providing technical information and training
* Conduct Negotiation to secure a win-win agreement with customers

3. Service Standards and Customer Relationship Management

* Determine improvements by analysing cost-benefit ratios of equipment, supplies, or service applications in customer environment; engineering or proposing changes in equipment, processes, or use of equipment or services
* Prepare cost estimates by studying blueprints, plans, and related customer documents
* Gain customer acceptance by explaining or demonstrating cost reductions and operational improvements
* Maintaining records of customer communication and sales activity in our CRM system

What You Need to Succeed
Key Behavioural Competencies Required

* Sound Technical and Business Acumen
* Good Interpersonal and Verbal/Written Communication
* Customer Focus
* Value Selling Approach /Consultative Selling Approach
* Innovation/Continuous Improvement
* Teamworking
* Results Focus /Oriented
* Resilience and Tenacity
* Self/Project (Sales & Tender Stage) Management

Technical Skills, Knowledge and Experience Required
Mandatory:

* Degree/Diploma in any discipline preferably in Chemical / Chemical Engineering or related field
* Knowledge on Control Instrumentation System (sensors, transmitters)
* Knowledge on Data communication protocol (fieldbus, TCP/IP, Analog & Digital output signals)
* Minimum 2 years working experience in a Technical sales Environment
* Self-starter with a proactive approach
* Understanding of sales & distribution with intermediate project management skills
* Willing to travel (within Malaysia )
* Strong interpersonal skills and influencing ability
* Valid driving license

Preferred:

* Employee management experience and an empowering leadership style
* First hand understanding of technical equipment, process control system and marketing process

Our Offer to You
* Career growth
* Work with a good team
* Skills development
* Fixed 1.5 month contractual bonus
* Medical Insurance, Dental and Other allowances

Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.
References

Visible links
1. https://www.mt.com/us/en/home/microsites/sustainability/reporting.html