Programme Advisor

Job Responsibilities

• Manage walk-in, call-in and email enquiries with a counselling approach (local and international) via different channels of communications.
• Participate in all marketing activities, road shows, education fairs, school visits and other ad hoc marketing activities.
• Use the CRM software effectively in handling enquiries.
• Ensure enquiries are properly managed to maximise conversion into programme applications.
• Liaise with relevant departments and schools in obtaining the necessary information to effectively answer enquiries.
• Give programme briefing to new staff, or anyone who needs to better understand the programmes for counselling purpose or similar.
• Work closely with Admissions and faculty for latest update on entry requirements, partner universities etc.
• Analyse campaign outcomes in details, draw insights and present results to facilitate decision making for the team.
• Formulate and maintain various reports and dashboards.
• Work closely with the team to ensure marketing campaigns are optimised.
• Any other responsibilities given by the superior.

Job Requirements

• Bachelor’s Degree or Professional qualification in Business Studies/Administration/Marketing/Psychology/ Communications or any related field
• Be fluent in English and Bahasa Malaysia and possess good writing and verbal communication skills.
• Fluent in spoken and written Mandarin as well as other local dialects will be an added advantage.
• Strong desire to continuously learn and keep up with changes in the industry
• Willingness to take on work beyond the stated role to meet the business needs.