Project lead

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

We are seeking a Project Lead with exceptional leadership, strategic planning, stakeholder management and communication skills, with a strong focus on delivering transformative results in a complex and geographically diverse environment with the aim to setup the APAC Regional Customer Support Center, entailing technology deployment, process harmonization, system integrations, and organizational adjustments. This is an Individual Contributor role.

Main tasks:

Project Leadership & Delivery:

• Lead the planning, execution, and successful completion of the RCSC (Call Center & Backoffice consolidation - APAC excluding China & Japan) project, aligning with GCS and APAC business strategies
• Accountable for achieving all RCSC project goals (scope, timeline, budget, quality), delivering business results and customer value
• Develop and manage project plans, including resources, risks, and stakeholder engagement
• Lead and motivate a cross-functional project team, fostering collaboration and resolving roadblocks
• Implement and maintain project governance and standards
  
  

Stakeholder & Change Management (RCSC Project):

• Serve as the primary RCSC project contact, managing communications with APAC stakeholders, global functions, and IT
• Lead change management activities for the RCSC project, ensuring user adoption of new processes and systems
• Ensure customer voice and local country needs are integrated into the project
• Proactively identify and resolve project conflicts and dependencies
  
  

Project Execution & Monitoring:

• Directly manage all RCSC project aspects, including technology deployment, process harmonization, system integrations, and organizational adjustments
• Monitor project progress, providing regular status reports to stakeholders
• Ensure the project team has necessary resources and information
• Collaborate with IT, vendors, and partners for seamless execution
  
  

Operational Excellence & Continuous Improvement (RCSC context):

• Drive a culture of customer focus, compliance, and continuous improvement within the RCSC project
• Ensure consolidated operations are designed for efficiency, scalability, and quality service
  
  

Regional & Global Collaboration:

• Foster strong relationships with country leadership, regional teams, and global GCS functions for RCSC project alignment
• Enhance cross-organizational effectiveness within APAC and with global teams
• International travel (up to 25-35%) in APAC as required
  
  

Skills & Qualifications:

• Education: Bachelor's Degree (Technical, Business, or Scientific); Master’s preferred
• Project Management Experience: 10+ years, with 5+ years leading large-scale business transformation/consolidation projects
• Leadership Experience: 5+ years leading cross-functional project teams in matrixed (local/regional/global) organizations
• Regional Experience: Proven project delivery experience in APAC (excluding China & Japan), understanding regional diversity and business practices
• Language: Proficient English (verbal & written); additional APAC languages are a plus
• Project & Change Management Expertise:
• Deep understanding of Project Management (Waterfall, Agile, Hybrid) and Change Management (e.g., ADKAR) methodologies
• Experience with joint business/IT projects, process re-engineering, system implementations (CRM, telephony), and organizational change. Call center/shared services consolidation experience highly desirable
• Business Acumen & Service Knowledge:
• Knowledge of customer support operations, call center technology, and back-office processes. Diagnostics market knowledge is a plus
• Ability to drive business results and customer value
• Leadership & Team Development:
• Proven ability to lead, coach, and motivate project teams
• Proactive, problem-solving leadership approach
• Data Analytics & Presentation:
• Skilled in transforming complex data into actionable insights and reports
• Influence & Negotiation:
• Expertise in stakeholder management and negotiation at multiple levels
• Collaboration & Communication:
• Strong ability to build networks and manage stakeholder relationships across diverse cultures
• Excellent communication of project updates, risks, and insights
• Strategic Prioritization & Accountability:
• Ability to align project priorities with organizational vision and goals
• Change Management & Adaptability:
• Experience leading the people side of change, fostering adaptability
  

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.