Project Manager- HR Service Delivery

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Role Purpose

To act as a trusted partner in enabling HR to achieve strategic alignment and delivery excellence by leading the HR Service Delivery Project. This role ensu

res quality control of deliverables, timely delivery of outcomes, risk mitigation, and effective stakeholder collaboration.

Key Responsibilities

one. Strategic Alignment & Delivery Excellence

• Develop and implement project management initiatives aligned with strategic HR goals.
• Establish best practices for project frameworks, ensuring standardization and efficiency.
• Monitor project timelines and ensure timely delivery of outcomes, addressing any delays or issues promptly.
• Organize and facilitate governance forums such as Design Authority and SteerCo to enable strategic alignment on design and solution.
  
  
  

two. Consultant Management & Quality Control

• Oversee the work of the consultant supporting the project, providing guidance and direction as needed.
• Ensure all deliverables are reviewed from a quality control standpoint, maintaining high standards of accuracy and completeness.
  
  
  

3. Risk Management & Mitigation

• Identify and raise risks associated with the project, developing and implementing mitigation strategies.
• Facilitate strong stakeholder management, engaging with CoE, HR, and HR Tech teams to ensure effective communication and collaboration.
  
  
  

4. Stakeholder Collaboration & Communication

• Coordinate cross-functional teams across CoE, LBU HR, and HR Tech.
• Prepare and present project status reports to senior management and stakeholders.
• Ensure compliance with project management methodologies and best practices.
  
  
  

Desired Skills & Qualifications

• Bachelor's degree in human resources, Business Administration, or a related field.
• Proven experience as a Project Manager, preferably in HR-related projects.
• Strong knowledge of HR Service Delivery/ Service Now Platform
• Excellent project management skills, including planning, scheduling, and risk management.
• Strong quality control and attention to detail.
• Effective stakeholder management and communication skills.
• Ability to work collaboratively with cross-functional teams.
• PMP or similar project management certification is a plus.
  
  
  

Skills

• Project management
• HR Service Delivery
• Change Management
• Quality control
• Risk management
• Stakeholder engagement
• Communication
• Collaboration
  
  
  

Experience

• Minimum of 8-10 years of experience in project management, with a focus on HR-related projects.
• Experience with Process Excellence, HR Service Delivery projects
  
  
  

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.