QA (Mon-Fri)

Agensi Pekerjaan JobScoper Sdn. Bhd.


Date: 2 hours ago
City: Petaling Jaya
Salary: MYR 5,000 - MYR 5,800 per month
Contract type: Full time
Job Responsibility

  • Assist in Quality Audits â Support the QA team in reviewing call recordings, chat logs, and emails to ensure they meet company standards.
  • Documentation & Reporting â Accurately record identified issues, organize data, and submit reports to the QA supervisor or training team.
  • Provide Feedback & Suggestions â Offer improvement suggestions based on audit findings to help enhance service quality.
  • Support Training Improvements â Assist the training team in identifying knowledge gaps and optimizing training materials accordingly.
  • Track Action Plans â Follow up on suggested improvements and employee performance to ensure continuous quality enhancement.
  • Maintain Record Accuracy â Ensure confidentiality and accuracy of all QA documents, scorecards, and feedback reports.
  • Adhere to QA Policies & Procedures â Comply strictly with the companyâs quality standards and review processes.

Job Requirements

  • Education: Minimum Diploma in any field. Degree holders are an added advantage.
  • Experience: Previous experience in customer service, quality assurance, or call center environment is compulsory.
  • Language Proficiency:
    • Proficient in English C1 (spoken and written).
    • Ability to understand customer interactions and provide clear feedback.
  • Attention to Detail: Strong analytical skills with the ability to spot errors and inconsistencies in communication.
  • Communication Skills: Able to provide constructive feedback in a clear, respectful, and professional manner.
Job Benefits

  • Provided training
  • Provided language allowance
  • 5 working days (Mon-Fri;7am-4pm MYT)
  • Near to public transport
  • Annual leave/Medical leave
  • EPF/SOSCO

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