QA (Mon-Fri)
Agensi Pekerjaan JobScoper Sdn. Bhd.
Date: 3 weeks ago
City: Petaling Jaya
Salary:
MYR 5,000
-
MYR 5,800
per month
Contract type: Full time
Job Responsibility
- Assist in Quality Audits â Support the QA team in reviewing call recordings, chat logs, and emails to ensure they meet company standards.
- Documentation & Reporting â Accurately record identified issues, organize data, and submit reports to the QA supervisor or training team.
- Provide Feedback & Suggestions â Offer improvement suggestions based on audit findings to help enhance service quality.
- Support Training Improvements â Assist the training team in identifying knowledge gaps and optimizing training materials accordingly.
- Track Action Plans â Follow up on suggested improvements and employee performance to ensure continuous quality enhancement.
- Maintain Record Accuracy â Ensure confidentiality and accuracy of all QA documents, scorecards, and feedback reports.
- Adhere to QA Policies & Procedures â Comply strictly with the companyâs quality standards and review processes.
- Education: Minimum Diploma in any field. Degree holders are an added advantage.
- Experience: Previous experience in customer service, quality assurance, or call center environment is compulsory.
- Language Proficiency:
- Proficient in English C1 (spoken and written).
- Ability to understand customer interactions and provide clear feedback.
- Attention to Detail: Strong analytical skills with the ability to spot errors and inconsistencies in communication.
- Communication Skills: Able to provide constructive feedback in a clear, respectful, and professional manner.
- Provided training
- Provided language allowance
- 5 working days (Mon-Fri;7am-4pm MYT)
- Near to public transport
- Annual leave/Medical leave
- EPF/SOSCO
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