QUALITY CONTROL MANAGER

Supervise and control all incoming material, process, outgoing product quality and drive continuous quality improvement.

Job Requirements

People Management

Lead the quality control and quality assurance department, including Failure analysis, SI testing , Allocate and balanced work across direct reports; reviewed and provided timely performance feedback to direct reports; mentored, developed and motivated them; guide resolve tough people/functional issues in the team; submit manpower application; interview candidates and provide feedback to achieve the section performance target, retain and develop key talent Assure compliance to requirements and optimization of process capabilities to ensure product quality, customer service, and cost-effectiveness. Led the team to reduce DPPM, customer complaints, customer returned values, and quality costs.

Procedure & Policy

Check the department policies initiate the policy change and prepare the related materials and follow up and monitor the policy execution; to ensure the procedures and policies in line with corporate standards are well executed.

Budgeting

1. Communicate with functional teams and prepare department budget and work plan annually and compare the expenses with the budget monthly; summarize the result, analyze and report to department director to propose practical department budget and conduct effective control.

2. Working with the management team to develop a quality plan and set up annual goals, build a strong implementation plan, and monitor to ensure target achievement. Applies sound, systematic problem-solving methodologies in identifying, prioritizing, communicating, and resolving quality issues.

Quality Control

1. Lead the incoming material section and supplier management, facilitate quality improvement, and follow up on the improvement results.

2. Monitor the operation to comply with working instructions and find potential risk and take necessary actions.

3. Monitor the outgoing product quality control to ensure the resources are properly allocated and working instructions are well understood and executed by inspectors; Monitor the training conducted.

4. Monitor the on-site application of quality tools in order to ensure effective quality control and meet quality requirement

Customer Complaint

1. Monitor the customer complaints analysis and follow-up corrective actions.

2. Initiate and organize monthly quality meetings to review the quality issues and facilitate improvement actions.

3. Negotiate with customers about quality issues solving.

4. Conduct regular visits to customers and keep good relationships.

5. Monitor the customer complaint follow-up actions and feedback from the system in China.

6. Evaluate the RMA and follow up RMA dispose to timely solve customer complaint issues in cost-effective way and improve customer satisfaction.

Quality Issue

Guide the engineers to solve on site quality issues and take preventive actions; help to solve cross-function issues and evaluate and balance the quality, delivery, and cost to solve quality issues timely and prevent similar cases happen. Lead problem-solving of supplier-related defects, lead supplier improvement initiatives analyze manufacturing and supply chain quality data and lead problem-solving activities.

Quality Improvement

1.Initiate and monitor the monthly cross audit, review the results, and follow up the corrective actions; review the department 6 Sigma improvement monthly; and monitor the engineers conduct of daily quality improvement in order to drive continuous quality improvement.

Reporting

1. Prepare the operation performance report and send to GM.

2. Collect and analyze the quality-related data; and report to DND BU Quality.

3. Team timely and accurate report to management and related parties.

What your background should look like

• Bachelor's degree (Major in process engineering or quality)
• 8-10 years working experience in quality areas including 5 years of people management.

Competencies SET : Strategy, Execution, Talent (for managers)

Job Locations:

Prai, Penang, Pulau Pinang 13600
Malaysia

Travel Required: 10% to 25% Requisition ID: 138724 Workplace Type: External Careers Page: Quality