Recovery Support Specialist

Falcon Field Services Inc


Date: 4 weeks ago
City: Ipoh
Contract type: Full time
Job Responsibility

  • Contact the past due customers (via calls and/or other communication channels) to remind their repayment obligation & ensure the collection action taken are within company guidelines, credit policies and collection policies.
  • Negotiate on repayment from customers.
  • Ensure strict adherence to all credit policies, procedures, guidelines, compliance and information security, etc.
  • Probe customers' latest contact details and update in system to increase collection efforts.
  • Apart from collection activities you will also be involved in admin responsibilities which are entitle to admin commission

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Job Requirements

  • Possess positive attitude, pleasant personality and MUST be computer literate.
  • Working experience in customer service, debt recovery, and related fieldsÂ
  • Have a good problem-solving, and communication skill

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Job Benefits

  • Basic Salary + Recovery Commission + Admin Commission
  • Additional increment on basic salary after 3months of confirmation
  • Yearly increment
  • Your dedication, hard work, and successful collections can significantly elevate your earnings beyond this baseline. Our commission structure is designed to reward exceptional performance, and your earnings are directly tied to the collections you bring in.The sky is the limit for our Recovery Commission team
  • Performance reward & Attendance Reward
  • Annual Leave, Medical and Hospitalization Leave
  • EPF / SOCSO / PCB Deductions
  • Overtime Pay, 5 Working Days
  • Training Provided

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