Regional Director Data Centre Operations (RDCOM)

Responsibilities

Full-time, Location: Malaysia, Johor

About Bytedance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us.

About The Team

The Datacenter Infrastructure Engineering team supports the company's fast growth by building and operating hyperscale datacenters. The team manages the end to end lifecycle of server fleet, providing cloud solutions and various infrastructure services ensuring that they are scalable and are reliable.

Responsibilities

• Lead the datacenter operations team for our Malaysia Region
• Working with leaders across infrastructure teams, creating and managing the vision and strategy to take the operations to the next level of maturity
• Build, lead and manage a high performing team of data center professionals, which includes mentoring and developing leads and individual contributors
• Develop a scalable operations model with a well-documented roadmap, goals and objectives
• Evolve the staffing model to uptime requirements and the needs of a global world-class organization
• Design and implement innovative and robust processes and system management practices; maintain applicable certifications and standards
• Define Key Performance Index (KPI) for the team and operations
• Ensure SLAs/OLAs and deliverables are surpassed in the delivery of services
• Ensure proper negotiation with vendors and make recommendations on strategic and tactical decisions
• Assist in managing budgets for the DC Operations team
• Partner with internal teams to drive proper asset lifecycle management
• Drive documentation of SOP, MOP, EOP to ensure all the critical work processes are well-documented, trained, and followed
• Focus on security operations and compliance to internal Global Security and external audit requirements
• Excellent communication skills, including issue tracking, triaging and crisis management.
  
  
  

Qualifications

• Experience operating high-availability data centers ; hyper-scale experience preferred
• Experience in managing large-scale and complex projects
• 5+ years managing engineering or technical staff
• 5+ years engaging internal or external customers and working directly with them to resolve issues
• Demonstrable experience with managing multi-year budgets
• Bachelor’s degree or above in technical discipline required
• Experience managing portfolios of data centers
• Experience operating in leased colocations
• Ability and desire to work in a fast-paced, hands-on environment
• Recent experience successfully leading complex global projects
• Recent experience rationalizing and consolidating global data center environments on a global scale is highly desirable
• Experience in co-location provider vendor management
• Possess working knowledge of HVAC, UPS, PDU, and electrical switch gear with proven experience in large electrical environments including UPS, PDU, and RPP
• Good understanding of IT infrastructure
• Good understanding of Mechanical and Electrical Principles
• Strong organizational skills and the ability to set priorities
• A strong commitment to exceptionally high standards in the work environment
• Ability to seek out areas for improvement as well as planning and enacting such changes
• Ability to communicate effectively across all levels of the business with sensitivity to cultural and working differences
• Establish and maintain effective working relationships with managers, staff, suppliers and others encountered in the course of work
• Detail orientated with a genuine passion for service excellence
  
  
  

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.