Regional Head - Southern & East Malaysia
Manulife
Date: 1 week ago
City: Johor Bahru
Contract type: Full time
The opportunity
The Regional Head - Southern and East Malaysia is responsible for leading and managing agency sales operations across these regions. This role focuses on executing national strategies at the regional level, driving activation, productivity, recruitment, and supporting agency leaders to achieve business goals. The incumbent will serve as the key liaison between the regional agency force and national leadership, ensuring alignment and performance excellence.
Responsibilities
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Hybrid
The Regional Head - Southern and East Malaysia is responsible for leading and managing agency sales operations across these regions. This role focuses on executing national strategies at the regional level, driving activation, productivity, recruitment, and supporting agency leaders to achieve business goals. The incumbent will serve as the key liaison between the regional agency force and national leadership, ensuring alignment and performance excellence.
Responsibilities
- Translate national sales strategies into actionable regional plans.
- Drive execution to meet or exceed regional sales and growth targets.
- Lead and support Agency Directors and Leaders in the region.
- Provide coaching, mentoring, and performance feedback to build leadership capability.
- Monitor regional sales performance and KPIs.
- Identify performance gaps and implement improvement initiatives.
- Drive agent activation and productivity.
- Build strong relationships with agency leaders and top-performing agents.
- Resolve conflicts and foster a collaborative, high-performance culture.
- Work closely with Agency Recruitment, Product, Marketing, and Training teams to provide agency feedback and suggestions for improvement.
- Represent regional needs in national planning and decision-making forums.
- Ensure adherence to regulatory and company standards in all agency activities.
- Promote ethical sales practices and high-quality business.
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
- Bachelor’s degree in Business Administration, Insurance, Marketing or related field
- 10 years’ experience in the life insurance industry with a proven track record of agency sales management and demonstrated good working relationships in this field.
- Strong leadership and team management abilities
- Proven experience in agency sales or related field
- Excellent negotiation, communication, and interpersonal skills
- Proficiency in performance management, sales & campaign management, and communication.
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
- Values-first culture We lead with our Values every day and bring them to life together.
- Boundless opportunity We create opportunities to learn and grow at every stage of your career.
- Continuous innovation We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Hybrid
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