Regional Manager, Academy

Objective

The Regional Manager, Academy is a strategic leader responsible for driving the vision, strategy, and execution of Academy (learning and development) initiatives across ZUS COFFEE’s markets in Malaysia, Singapore, and the wider APAC region. This role will lead the Academy team to elevate talent development, accelerate leadership capability, and embed a high-performance, digital learning culture across the organization.

Position Responsibilities

Strategic Leadership

• Lead the ZUS Academy team across Malaysia & Singapore, while overseeing L&D alignment across APAC.
• Design and implement innovative L&D strategies that align with business objectives and regional growth needs.
• Launch and manage a Local Learning Partner (LLP) Network to scale learning across multiple locations.

Learning Experience Design

• Curate engaging learning content via a Learning Experience Platform (LXP), integrating gamification, microlearning, and social learning tools to boost engagement.
• Lead the creation and continuous improvement of blended learning pathways (instructor-led, virtual, and self-paced).
• Oversee design and facilitation of Leadership Academies, Soft Skills Development Tracks, and Functional Training Programs.

Academy & Talent Development

• Lead the development and deployment of training programs to support regional teams.
• Strengthen the Regional Academy’s capability to scale frontliner and leadership development.
• Drive talent readiness for expansion through structured learning and performance tracking.

Digital Transformation & Innovation

• Lead LMS transformation projects including API integrations, custom eLearning development, and data dashboarding for insights.
• Drive digital-first learning culture through automation of L&D admin tasks and adoption of modern learning tools.
• Achieve and sustain high adoption rates for digital learning (e.g., 80%+ eLearning completion rate).
• Champion the implementation of blended learning and digital enablement throughout ZUS Academy.

Data-Driven Impact & Optimization

• Track L&D KPIs (e.g., adoption, completion, feedback scores, application, ROI).
• Provide regular reports to stakeholders using learning data insights to drive decision-making and ROI optimization.
• Continuously assess learning effectiveness and business impact through feedback loops and performance analysis.

Qualification and Experience

• Bachelor's Degree in Human Resources, Education, Psychology, Business or related field; Master’s degree is a plus.
• Minimum 7 years of progressive experience in L&D, with at least 3 years in a leadership or regional capacity.
• Proven success in driving digital learning transformation, LMS/LXP management, and leadership development programs.
• Experience in APAC or multi-country L&D leadership is preferred.
• Strategic thinker with hands-on ability to execute and lead change.
• Strong instructional design and learning technology expertise.
• Data-driven, with ability to link L&D outcomes to business results.
• Strong leadership, collaboration, and communication skills.
• Tech-savvy and well-versed in LMS, LXP, authoring tools, and automation platforms.
• Regional consistency and scalability of L&D initiatives.
• LXP/LMS engagement and completion rates.
• Talent pipeline readiness and leadership development impact.
• ROI from learning programs and reduced manual workload via automation.
• Internal stakeholder satisfaction and alignment with business goals.

a Necessity, not a Luxury