Regional Senior Associate, Cross Border (Air)

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Responsibilities

• Oversees the overall performance of current solutions and operations
• Develops competitive freight solutions
• Management of escalations, Ad-hoc, or Exceptions
• Responsible for vendor lead time adherence
• Billing/financial reporting (timeliness, accuracy, costing)
• Actively track and trace shipments and update customers accordingly
• Collaborate with Freight team members to innovate around constraints & solutions
• Work with the Ninja Freight team to ensure customer expectations are well-managed
• Coordinate Ninja Freight’s air freight shipment handling (air freight operation and coordination, shipment documents) with sales support and customers
• Support the Regional Manager in sourcing suitable air freight and clearance vendors
• Support the Regional Manager with onboarding and implementation for all vendors
• Responsible for providing operational requirements and input before/during vendor onboarding
• Responsible for monitoring vendor ops performances and key practices
• Remain updated on the assigned region’s shipping and customs regulations
• Responsible for producing the WI and SOPs to ensure operations scalability and consistency, and equip the team with the right skill set and knowledge to validate vendor invoices.
• L2 escalations - liaison with management (internal and external)
  
  

Job Requirements

• Diploma or Degree in Supply Chain/Logistics preferred
• Minimum 2 years of relevant experience in freight forwarding operations or knowledge of Airfreight, Export, and Import Clearance
• Ability to analyze numerical and cost data effectively
• Strong multitasking skills and ability to meet deadlines across multiple projects
• Strong process mindset with freight forwarding and e-commerce knowledge
• Proven problem-solving skills, creativity, teamwork, and innovation
• Proficiency in Google Office suite
• Proficiency in fr8Labs
• Fluent in English, Mandarin, and Bahasa Melayu
• Willingness to travel within Southeast Asia
  
  

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