Regional Senior Associate, Cross Border (Business Process Management)

The Cross Border Team is split into 3 main teams, Commercial, Logistics and Business Operations. This role lies within the Business operations Vertical in the Cross Border team. Business Operations focuses on budget items below direct costs, including operating expense, central costs and EBIT.

The Senior Associate will report to the Regional Manager, and will be responsible for the end-to-end execution of the projects assigned to him/her, the end-to-end execution of process improvement initiatives assigned to him/her, the end-to-end change management of products assigned to him/her and the end-to-end risk management projects assigned to him/her.

Responsibilities

• Oversee all Cross Border teams’ initiatives and projects, working with department heads from the Cross Border Logistics, Commercial, Special Projects and Finance Teams to ensure they are monitored, tracked, accounted for and completed
• Serve as a Project Management Office, offering the service to all Cross Border teams, including the initiation, planning, execution, monitoring and control portions of each project. The projects taken on will be prioritised based on expected impact to profits
• Conduct process reviews, business process mapping, analysis and process redesign, implementing Lean, Six Sigma and Agile methodologies to determine inefficiencies, losses and waste, and eliminate them
• Implement Continuous Improvement initiatives, conduct innovation labs, lead knowledge sharing sessions and provide frameworks to ensure teams are independently and continuously executing CI
• Work with Tech Product and all Cross Border teams in product initiation, development, training and adoption, ensuring accurate and prioritised product builds, on-time development of tech products, sufficient product training for the end users as well as 100% adoption of products.
• Ensure requirements are clear and accurate, products are prioritised correctly, and builds are executed precisely
• Produce clear timelines and measurements of success post product development
• Responsible for the review of internal processes and controls, identifying risks, and proposing resolutions and action plans to senior management
• Responsible for ensuring all reviewed process are documented and filed accurately
• Responsible for periodic audits to ensure reviewed processes are being abided by
  
  

Requirements

• Bachelor’s Degree in any related field
• At least 2-4 years of work experience in a process improvement, business operations and consulting
• Detail oriented and willingness to learn
• Proficiency in MS Word, Powerpoint, Excel
• Exceptional (confident & effective) communication skills, both written and oral
• Working knowledge of VBA Macros, Lean/Six Sigma/Agile methodologies, data analysis and/or general programming languages is an additional advantage
• Demonstrated experience in executing complex multi-stakeholder projects
• Exposure to working across geographies, teams and individuals of different cultures
• Experience working in a fast-paced environment