Regional Team Leader Service (Government Project) (m/f/d)
Mühlbauer, Inc.
Date: 3 days ago
City: Kuala Lumpur
Contract type: Full time
Based in Kota Kinabalu / Sabah, Kuching /Sarawak, Johor Bahru / Johor, Butterworth / Penang, Kuala Lumpur
Job Description
We are seeking an experienced Team Leader Service to manage local service teams across up to three service hubs, serving up to six states in Malaysia. This role has a strong focus on incident management, coordinating field service teams to ensure efficient and effective resolution of service issues.
Key Responsibilities
Job Description
We are seeking an experienced Team Leader Service to manage local service teams across up to three service hubs, serving up to six states in Malaysia. This role has a strong focus on incident management, coordinating field service teams to ensure efficient and effective resolution of service issues.
Key Responsibilities
- Oversee and manage local service hubs and teams.
- Coordinate field service activity to ensure timely and effective incident management and resolution.
- Provide technical consultation and support to customers, addressing their queries and concerns.
- Lead direct customer support, ensuring accountability and relationship management.
- Interface with domestic and / or international headquarters’ support and engineering teams to ensure customer satisfaction.
- Provide technical guidance to the field service team.
- Select, develop, and coordinate training programs for the service team.
- Travel locally within the region as needed to support service operations.
- Develop and implement methods to monitor and report of service management processes
- Coordination and monitoring of regional sub-contractors.
- Bachelor’s Degree or Diploma in Electronics, Mechatronics, Information and Communication Technology (ICT), or equivalent proven experience.
- Proven experience in the implementation plus subsequent maintenance and support of Advanced Automation or ICT projects.
- Minimum 5 years’ experience in leading regional service teams.
- Experience in dealing with government departments is an added advantage.
- Theoretical and practical experience in service management frameworks (i.e. ITIL, FitSM or ISO20000) is an added advantage.
- Proficient in MS Office and HelpDesk Systems (i.e. Jira Service Management, ServiceNow, BMB Remedy or similar)
- Flexibility and readiness to travel frequently within Malaysia and internationally during the project implementation phase.
- High competency in team collaboration and communication.
- Fluent in both written and spoken English and Bahasa Melayu.
- Proficiency in German is an added advantage.
- Performance Bonus
- Contractual Bonus
- Attendance Bonus
- Insurance Coverage
- Medical Panel Clinic (Staff & Family)
- Medical Check up/Dental treatment/Eye wear
- Gym Facilities
- Meal Coupon
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