Relief Service & Operations Manager, Jalan Gaya Kota Kinabalu

Alliance Bank Malaysia Berhad


Date: 2 weeks ago
City: Kota Kinabalu
Contract type: Full time
  • Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the Bank’s strategic objectives.
  • Responsible as relief in absent of Service & Operations Manager (SOM).
  • Assist the SOM in the management of the branch customer service including in ensuring the meeting of the branch customer queue time as per the Bank approved service level agreement (SLA), handling and supporting first line resolution of enquires as well as complaints.
  • Support the Service & Operations Manager (SOM) in driving branch business growth, monitoring asset quality and maintaining service delivery standards.
  • Co-custodian for the bank Self Service Terminals (SST), i.e. ATM/CDM/CRM (perform cash replenishment, unloading cash, clearing of cash jammed in the terminals etc / Collect cheques from CES).
  • Issue or activate Debit/ATM card in Host
  • Issue cheque book in Host
  • Perform EOD balancing on security items ie. Cashier Order/Debit/ATM card.
  • Perform Host data maintenance i.e input Customer Payment Stop instruction.
  • Back room functions like trade ops window, banker’s acceptance (only for branches with Trade Window)
  • Acted as the checker for various reports, financial documents such as cashier order, demand drafts etc and financial transactions performed by other tellers including validation on the various vouchers where applicable.
  • Carry out periodic reviews of process effectiveness, actively propose opportunities for efficiency or

greater ease of use to staff and customers.

  • Risk & Regulatory, Service Quality and Relationship, and People Management

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