RESERVATION MANAGER

Position Overview:

The Reservation Manager is responsible for overseeing the reservations department across the hotels within the group. This role ensures the smooth and efficient operation of the reservation process, maximizes room occupancy and revenue, and maintains a high level of guest satisfaction. The Reservation Manager will be reporting to Director of Revenue and monitor the reservations team, develop strategies to optimize revenue, and ensure that all reservations processes are aligned with the group’s standards.

Key Responsibilities:

• To supervise and manage the reservations team across all hotels in the group.
• Oversee the day-to-day operations of the reservations department.
• Ensure that all reservation requests are processed accurately and efficiently.
• Manage room inventory across all properties, ensuring availability and optimizing occupancy.
• Handle complex or high-profile reservations and resolve any guest issues related to reservations.
• Work closely with the hotels reservation & revenue department to implement strategies that maximize room revenue.
• Monitor and analyse booking patterns and trends to forecast demand and adjust pricing strategies.
• Develop and implement upselling and cross-selling strategies to increase revenue.
• Ensure that the reservations system (PMS) is functioning correctly and is up to date.
• Prepare and present regular reports on reservations activity, occupancy rates, and revenue.
• Analyse data to identify trends, opportunities, and areas for improvement.
• Ensure that all guest inquiries and requests are handled promptly and professionally.
• Monitor and enforce compliance with legal requirements, such as data protection regulations.
• Maintain accurate records of all reservation’s transactions.
• To oversee the organization and storage of relevant data, including historical revenue date and market trends.
• Explore opportunities for enhancing reservation processes and systems, and recommend improvements.

• Qualifications:
• Bachelor’s degree in hospitality management, Business Administration, or related field.
• At least 5 years of experience in a reservations role within the hotel industry, with at least 3 years in a managerial position.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficient in hotel operations systems (PMS, CM & RMS) and distribution channel.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and manage multiple tasks simultaneously.