RESERVATION OFFICER-TRAVEL AGENCY

Key Responsibilities

• Tour Planning & Coordination
  • Develop and arrange comprehensive travel itineraries, including flights, accommodations, transfers, tours, and activities.
  • Coordinate with various service providers, including hotels, transport companies, and local tour guides, to secure bookings and ensure smooth operations.
  • Review and confirm tour packages, ensuring details are accurate and meet client expectations.
• Customer Service & Communication
  • Handle customer inquiries, provide guidance on travel arrangements, and address special requests or requirements.
  • Resolve any issues or complaints related to bookings, travel arrangements, or itinerary changes promptly and professionally.
  • Act as the main point of contact for clients during their tour, providing support and assistance as needed.
• Booking Management
  • Process and manage bookings from initial inquiry to confirmation, including invoicing and payment tracking.
  • Maintain accurate records of client bookings, including updating client preferences and relevant travel documents.
  • Monitor and adjust bookings in response to changes in availability, cancellations, or last-minute adjustments.
• Vendor and Partner Relations
  • Establish and maintain strong relationships with service providers to negotiate rates and secure favorable deals.
  • Collaborate with local and international partners to expand the range of travel options and enhance the quality of tour packages.
• Quality Assurance
  • Ensure that all services and travel packages meet the company's standards for quality and customer satisfaction.
  • Gather feedback from clients post-travel to identify areas for improvement and ensure continued service excellence.

PREFERABLE : CHINESE

Interested candidates please submit your application through Jobstore