Reservations Assistant

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people:

As the Reservations Assistant for Intrepid Malaysia, you’ll assist us in delivering seamless logistics for trips across Malaysia. You’ll manage bookings for accommodation, transportation, and activities, confirming details with suppliers and maintaining accurate budgets and records in our systems. Responding to booking requests, you’ll provide updates and confirmations to the sales team while ensuring all practical trip arrangements are completed on time.

You’ll collaborate with other departments, group leaders, and suppliers to ensure every trip is executed smoothly. Building strong relationships with our partners and maintaining excellent communication will be essential to delivering exceptional travel experiences.

If you’re detail-oriented, love working with people, and have a passion for travel, we’d love to hear from you!

This is a permanent, full-time position, based in our Kota Kinabalu office in Malaysia.

Some of the experience you’ll bring with you may include:

• Experience in reservations or a related role within the travel industry.
• Strong written and spoken English communication skills.
• Proficiency in using computers, including reservation systems and basic tools like Word and email.
• A qualification in Travel and Tourism studies would be advantageous.
  
  

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trip's
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family
  
  

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email [email protected] with your name, location, and the accommodations you need, we will then be in touch to support your application.