RESORT OPERATIONS EXCUTIVE

JOB DESCRIPTION :

We are seeking a professional and customer-focused Resort Operations Executive to assist with our resort operations. In this position, you will assist in the day-to-day operations and activities. Your duties will include assisting in collecting payments, organizing activities, and admin for security, landscape and building maintenance.

To excel in this role, you must be approachable and detailed-oriented with proven hospitality work experience.

Responsibilities :

• Assist in daily operations and follow resort procedures for opening and closing duties, cleanliness, stocking, inventory and write offs.
• Collect payment and maintain records of budgets, funds, and expenses.
• Resolve issues regarding resort services and amenities.
• Assist in organizing activities and assigning responsibilities to fellow colleagues to ensure productivity.
• Assist in executing marketing strategies to promote the resort’s services and amenities.
• Coordinate with external parties including suppliers, agents and media.
• Quickly respond to and resolve customer complaints, afterhours emergencies and incidents and complete all required reporting documentation.

Requirements :

• Bachelor’s degree /Diploma in hospitality, business administration or relevant field.
• A minimum of 3 years’ experience in hotel management or similar role.
• Good understanding of hotel management best practices and data entry software.

Outstanding interpersonal communication and customer service skills.