Retail Management Trainee Intern

You'll be working at

About Big Bath Sdn Bhd

BIG BATH began in 2010 as a bathroom and kitchen accessories store in "Princess Town," Bandar Puteri Puchong. Today, we're Malaysia's top Bathroom & Kitchen Specialist, with 11 showrooms nationwide. Our pride lies in our expansive experience showroom in Sabah, spanning over 20,000 square feet. Our mission is dedicated to customer satisfaction, offering high-quality products and services at affordable prices. We strive to ensure complete customer satisfaction throughout their shopping experience with us.

Role

This intern will be involved in front-line retail operations including customer service, showroom management, online-to-offline sales conversion, and AI-supported follow-up.

Responsibilities

• Online-to-Offline Lead Conversion - Assist in replying to WhatsApp and social media inquiries, and learn how to use digital content and simple marketing tools to attract customers from online to the showroom.
• Quotation, Cross-Selling & Upselling - Support quotation
  
  

preparation under guidance and develop skills to introduce

product upgrades or add-on solutions based on customer lifestyle and preferences

• Showroom Maintenance & Display Management - Help maintain
  
  

showroom cleanliness and ensure product displays are well-organized and attractive to enhance walk-in experience.

• Sales Operations & AI Follow-Up - Assist in coordinating delivery
  
  

and installation schedules, while learning how to use AI tools and

simple tracking systems to follow up with leads and track customer footfall for future sales opportunities.

• Customer Service & Product Consultation - Learn how to
  
  

welcome walk-in customers, understand their needs, and

recommend suitable products (e.g. WC, taps, sinks) while building

trust through proper customer journey techniques.

Key Performance Indicators (KPIs)

• Handle 120+ online inquiries; convert 30+ to visits
• Assist 200+ walk-in customers with consultation
• Prepare 60+ quotations; apply upselling in 10+ cases
• Maintain tidy showroom with weekly checks
• Support 40+ delivery/installation cases
• Use AI tools for 60+ customer follow-ups
  
  

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Working hours

Monday to Tuesday

10:00 am - 7:00 pm

Wednesday

10:00 am - 2:00 pm

Friday

10:00 am - 7:00 pm

Saturday to Sunday

10:00 am - 7:00 pm

Eligibility

Check How Well You Match The Required Profile

Backgrounds

Business administration(Required)

Sales

Skills

Microsoft Excel(Required)

Microsoft Powerpoint(Required)

Microsoft Word(Required)

Google Drive(Required)

Languages

Chinese(Required)

English(Required)

Nationality

Taiwan

Hong Kong

Indonesia

Singapore

Minimum study level

Associate Degree(Required)