Retail Management Trainee Intern
AIESEC in Korea
Date: 7 hours ago
City: Kuala Lumpur
Contract type: Intern
You'll be working at
About Big Bath Sdn Bhd
BIG BATH began in 2010 as a bathroom and kitchen accessories store in "Princess Town," Bandar Puteri Puchong. Today, we're Malaysia's top Bathroom & Kitchen Specialist, with 11 showrooms nationwide. Our pride lies in our expansive experience showroom in Sabah, spanning over 20,000 square feet. Our mission is dedicated to customer satisfaction, offering high-quality products and services at affordable prices. We strive to ensure complete customer satisfaction throughout their shopping experience with us.
Role
This intern will be involved in front-line retail operations including customer service, showroom management, online-to-offline sales conversion, and AI-supported follow-up.
Responsibilities
product upgrades or add-on solutions based on customer lifestyle and preferences
simple tracking systems to follow up with leads and track customer footfall for future sales opportunities.
recommend suitable products (e.g. WC, taps, sinks) while building
trust through proper customer journey techniques.
Key Performance Indicators (KPIs)
Working hours
Monday to Tuesday
10:00 am - 7:00 pm
Wednesday
10:00 am - 2:00 pm
Friday
10:00 am - 7:00 pm
Saturday to Sunday
10:00 am - 7:00 pm
Eligibility
Check How Well You Match The Required Profile
Backgrounds
Business administration(Required)
Sales
Skills
Microsoft Excel(Required)
Microsoft Powerpoint(Required)
Microsoft Word(Required)
Google Drive(Required)
Languages
Chinese(Required)
English(Required)
Nationality
Taiwan
Hong Kong
Indonesia
Singapore
Minimum study level
Associate Degree(Required)
About Big Bath Sdn Bhd
BIG BATH began in 2010 as a bathroom and kitchen accessories store in "Princess Town," Bandar Puteri Puchong. Today, we're Malaysia's top Bathroom & Kitchen Specialist, with 11 showrooms nationwide. Our pride lies in our expansive experience showroom in Sabah, spanning over 20,000 square feet. Our mission is dedicated to customer satisfaction, offering high-quality products and services at affordable prices. We strive to ensure complete customer satisfaction throughout their shopping experience with us.
Role
This intern will be involved in front-line retail operations including customer service, showroom management, online-to-offline sales conversion, and AI-supported follow-up.
Responsibilities
- Online-to-Offline Lead Conversion - Assist in replying to WhatsApp and social media inquiries, and learn how to use digital content and simple marketing tools to attract customers from online to the showroom.
- Quotation, Cross-Selling & Upselling - Support quotation
product upgrades or add-on solutions based on customer lifestyle and preferences
- Showroom Maintenance & Display Management - Help maintain
- Sales Operations & AI Follow-Up - Assist in coordinating delivery
simple tracking systems to follow up with leads and track customer footfall for future sales opportunities.
- Customer Service & Product Consultation - Learn how to
recommend suitable products (e.g. WC, taps, sinks) while building
trust through proper customer journey techniques.
Key Performance Indicators (KPIs)
- Handle 120+ online inquiries; convert 30+ to visits
- Assist 200+ walk-in customers with consultation
- Prepare 60+ quotations; apply upselling in 10+ cases
- Maintain tidy showroom with weekly checks
- Support 40+ delivery/installation cases
- Use AI tools for 60+ customer follow-ups
Working hours
Monday to Tuesday
10:00 am - 7:00 pm
Wednesday
10:00 am - 2:00 pm
Friday
10:00 am - 7:00 pm
Saturday to Sunday
10:00 am - 7:00 pm
Eligibility
Check How Well You Match The Required Profile
Backgrounds
Business administration(Required)
Sales
Skills
Microsoft Excel(Required)
Microsoft Powerpoint(Required)
Microsoft Word(Required)
Google Drive(Required)
Languages
Chinese(Required)
English(Required)
Nationality
Taiwan
Hong Kong
Indonesia
Singapore
Minimum study level
Associate Degree(Required)
How to apply
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