Retail Outlet Officer (Contract)

DHL Express


Date: 3 hours ago
City: Kuala Lumpur
Contract type: Full time

(25007AD)

Malaysia-Selangor-Kuala Lumpur | Full-time | Vendor (outsourcing) Contract | Third Shift
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS

Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

  • Implement standardized guidelines & procedures and monitor store performance.
  • Undertakes any assignment/special project as determined by the Retail Manager.
  • Adhere to country & Company standards and agreed the operational procedures with all departments to enhance the Retail Outlet Service qualities.
  • Interface with various internal DHL departments (Operation, Customer Service, Marketing, and Account & IT Dept) to ensure service alignment & enhancement.
  • To manage and deliver customer-focused service in all retail outlet.
  • Conduct cash reconciliation reports and cash/credit card transactions of retail outlet.
  • Maintain retail outlet Cash shipment data.
  • Coordinate and consolidate data transfer between retail outlet to country office.
  • Track store performance through a store scorecard sheet. Implement store hours
  • Be committed to quality customer service by being properly groomed with low absenteeism, low in tardiness at all times.

YOUR PROFILE

  • Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
  • Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
  • Typically requires Diploma in related discipline and or 1- 2 years of working experience.

OUR OFFER

  • Strong career support in a international environment
  • Great culture and colleagues
  • Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!


Posting Legal Entity DHL Express (Malaysia) Sdn. Bhd.

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