Retail Outlet Officer (Contract)
DHL Express
(25007AD)
Malaysia-Selangor-Kuala Lumpur | Full-time | Vendor (outsourcing) Contract | Third ShiftYOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS
Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!
YOUR TASKS
- Implement standardized guidelines & procedures and monitor store performance.
- Undertakes any assignment/special project as determined by the Retail Manager.
- Adhere to country & Company standards and agreed the operational procedures with all departments to enhance the Retail Outlet Service qualities.
- Interface with various internal DHL departments (Operation, Customer Service, Marketing, and Account & IT Dept) to ensure service alignment & enhancement.
- To manage and deliver customer-focused service in all retail outlet.
- Conduct cash reconciliation reports and cash/credit card transactions of retail outlet.
- Maintain retail outlet Cash shipment data.
- Coordinate and consolidate data transfer between retail outlet to country office.
- Track store performance through a store scorecard sheet. Implement store hours
- Be committed to quality customer service by being properly groomed with low absenteeism, low in tardiness at all times.
YOUR PROFILE
- Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
- Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
- Typically requires Diploma in related discipline and or 1- 2 years of working experience.
OUR OFFER
- Strong career support in a international environment
- Great culture and colleagues
- Multifarious benefit program
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
Posting Legal Entity DHL Express (Malaysia) Sdn. Bhd.
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