Retail Rewards & Program Specialist

Role Summary

This role designs and manages incentive programs, aligning them with company goals. They analyze data, manage budgets, engage stakeholders, and stay current on retail trends to optimize program effectiveness and drive sales and satisfaction.

Responsibilities

Program Design & Development:

• Develop and implement incentive and reward programs aimed at boosting employee performance, customer satisfaction, and retail sales.
• Collaborate with key stakeholders to align direct channel incentive with company goals, sales targets, and marketing strategies.
  
  

Program Management & Execution

• Oversee the end-to-end management of incentive programs, from planning and launch to execution and evaluation.
• Monitor program effectiveness and performance metrics to ensure that goals are being met and adjust as necessary to optimize results.
  
  

Data Analysis & Reporting

• Track, analyze, and report on the effectiveness of incentive and reward programs using key performance indicators (KPIs) and sales data.
• Prepare regular reports for management on program performance, ROI, and employee feedback.
• Provide insights and recommendations based on data trends to refine and improve future incentive strategies.
  
  

Budget Management

• Manage the budget allocated to incentive and reward programs, ensuring cost-effectiveness and proper allocation of resources.
• Track expenses and ensure the program stays within budget while achieving optimal results.
  
  

Stakeholder Engagement & Communication

• Work closely with HR, marketing, and sales teams to ensure seamless integration of incentive programs into company initiatives.
• Act as the primary point of contact for program participants and address any queries or concerns.
• Communicate effectively to employees and stakeholders about the program details, including eligibility, rewards, and timelines.
  
  

Retail Experience & Trends

• Stay up-to-date on trends within the retail industry and incentive program best practices to ensure that our strategies remain innovative and competitive.
• Evaluate external vendor partnerships and reward solutions to enhance the value and attractiveness of incentive offerings.
  
  

Requirements

• Professional Certification/Diploma/Bachelor Degree/Master Degree in relevant field
• Bachelor’s degree in Business, Marketing, or related field.
• Years of experience: 5-8 years
• Proven experience in channel management, consultancy, lifecycle optimization, or related roles.
• FMCG or any fast-moving industry experience is an added advantage
• Relevant work experience in education, Retailing or hospitality industry
• Good knowledge of retail business and management
• Proven track record of success in driving channel sales growth through incentive and rewards.
• A passion for the telecommunications industry and a strong understanding of channel sales dynamics
• Highly motivated and results-oriented with a passion for driving performance through rewards and incentives.
• Ability to work independently and as part of a team in a fast-paced, deadline driven environment.
• Strong interpersonal skills, with the ability to build relationship with internal and external stakeholders.
• Excellent project management abilities, including attention to detail and multitasking.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) with experience using data analytics tool (Excel, PowerPivot, etc.) to drive decision-making and program optimization.
  
  

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

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CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.