Retail Supervisor | NIKE KLCC

OUTLET : NIKE KLCC

JOB FUNCTION

To assist the Store Manager in supervising the sales operations and achieving the sales targets.

JOB RESPONSIBILITIES

• Maintain administrative procedures and ensure timely submission of administrative documents according to company guidelines.
  
• Assist Store Manager in the day-to-day operations of the store.
  
• To provide excellent customer service to customers and attend to customers’ inquiries, feedback and complaints
  
• To achieve sales target according to company guidelines.
  
• Coordinate sufficient stock level.
  
• Maintain in-store merchandising/product presentation.
  
• Ensure that cash control and stock control procedures are adhered to.
  
• Ensure store adhere and execute according to SUTL Sports Retailing Policies and Procedures.
  
• Undertake any other duties in relation to the job scope as assigned by your superior from time to time.

JOB REQUIREMENTS

• At least 3 years of experience in sports/ fashion retail industry.
• Ability to communicate in English.
• Experience in retail operations, customer service, sales, people leadership and management.
• Extensive experience and ability to lead the delivery a high level of customer service in a brand retailer.
• Ability to utilize tools to support conflict resolution and employee coaching and counselling.