Revenue Collection & Control Officer

Key Responsibilities

1. Collections

Initiate and conduct collection calls and correspondence with customers to secure payment on overdue accounts.

2. Account Reconciliation

Review customer accounts to ensure accuracy of billing and payment application, resolving any discrepancies promptly.

3. Payment Negotiation

Negotiate payment arrangements with customers to establish mutually agreeable repayment schedules based on financial circumstances.

4. Dispute Resolution

Investigate and resolve billing disputes or discrepancies in a timely and professional manner, coordinating with internal departments as needed.

5. Follow-up

Maintain consistent follow-up with customers to ensure adherence to payment agreements and prompt resolution of outstanding balances.

6. Documentation and Reporting

i. Document all collection activities, including phone calls, emails, and payment arrangements, accurately and comprehensively in the system.

ii. Generate and analyze reports on collection activities, aging accounts, and account delinquency rates, providing insights and recommendations to management.

7. Customer Service

Provide courteous and empathetic assistance to customers experiencing financial difficulties, offering support and guidance while upholding company policies.

8. Process Improvement & Collaboration

i. Identify opportunities to streamline collection processes, improve efficiency, and enhance cash flow management within the department.

ii. Collaborate with cross-functional teams, including finance, sales, and customer service, to resolve customer issues, address root causes of payment delays, and optimize cash flow management.

9. Others

i. To perform other duties as reasonably assigned by HOD/TL